Fabian Gonzalez
Santa Rosa,CA
Summary
Proficient and efficient worker, great at communicating with people and getting things done. Can adapt to almost any situation and fast learner.
Overview
3
3
years of professional experience
Work History
Host
Jeffreys Hillside Cafe
11.2022 - Current
- Implemented health and safety protocols, maintaining a safe environment for both employees and customers.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Completed daily side work and opening and closing duties without fail.
Host
Olive Garden
03.2021 - 10.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Sonoma State University
Rohnert Park, CASkills
- Server Support
- Team Collaboration
- Customer Service
- Detail Oriented
- Exceptional Communication
- Multitasking Proficiency
- Professional Appearance
- Problem Solving Abilities
- Foreign Language Skills
- Effective Time Management
- Adaptable to Change
- Decision Making
- Organizational Skills
- Complaint Handling
Languages
Spanish
Native or Bilingual
Timeline
Host
Jeffreys Hillside Cafe
11.2022 - Current
Host
Olive Garden
03.2021 - 10.2021
High School Diploma -
Sonoma State University