Fabian Gonzalez

Host

Jeffreys Hillside Cafe

11.2022 - Current

Implemented health and safety protocols, maintaining a safe environment for both employees and customers.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Developed rapport with regular patrons, fostering a sense of community within the establishment.
Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Accommodated special seating requests for guests to enhance satisfaction.
Completed daily side work and opening and closing duties without fail.