Anna Wilman
Kunkletown,PA
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
20
20
years of professional experience
Work History
Housekeeping Manager
Royal Albert Hotel
Fords, New Jersey
06.2020 - Current
- Supervised daily housekeeping operations for efficient room preparation.
- Trained staff on cleaning procedures and safety protocols.
- Inspected guest rooms for cleanliness and adherence to standards.
- Managed inventory of cleaning supplies and equipment usage.
- Coordinated scheduling for housekeeping staff to ensure coverage.
- Resolved guest complaints related to housekeeping services promptly.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Responded promptly to maintenance requests from guests or staff members.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Reported damage or theft of hotel property to management.
Owner/Operator Truck Driver
Wilman Trucking
Linden, New Jersey
06.2016 - 06.2020
- Operated heavy-duty trucks for regional and long-haul transportation.
- Maintained accurate logs of driving hours and vehicle inspections.
- Ensured compliance with DOT regulations and safety standards.
- Communicated with dispatch to coordinate delivery schedules effectively.
- Conducted routine maintenance checks to ensure vehicle reliability.
- Operated commercial truck to transport goods and materials over long distances.
Cleaning Supervisor
Ryder's/Bart's Painting
Woodbridge, New Jersey
06.2010 - 06.2016
- Supervised cleaning teams to maintain high standards of cleanliness and safety.
- Trained new staff on cleaning protocols and equipment usage.
- Inspected work areas for compliance with company cleanliness standards.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
Housekeeper
Best Western
Fords, NJ
06.2006 - 06.2010
- Cleaned guest rooms and common areas to maintain hotel standards.
- Managed laundry operations, ensuring fresh linens for guests.
- Restocked cleaning supplies and toiletries as needed throughout the hotel.
- Assisted in training new housekeeping staff on procedures and standards.
- Conducted regular inspections to uphold cleanliness and safety protocols.
- Reported maintenance issues promptly to ensure guest comfort.
- Collaborated with front desk staff to address guest requests efficiently.
Skills
- Room inspection
- Staff training
- Inventory management
- Cleaning procedures
- Safety protocols
- Customer service
- Scheduling coordination
- Quality assurance
- Problem solving
- Time management
- Effective communication
- Team leadership
- Attention to detail
Languages
English
Professional
Polish
Native/ Bilingual
Timeline
Housekeeping Manager
Royal Albert Hotel
06.2020 - Current
Owner/Operator Truck Driver
Wilman Trucking
06.2016 - 06.2020
Cleaning Supervisor
Ryder's/Bart's Painting
06.2010 - 06.2016
Housekeeper
Best Western
06.2006 - 06.2010