Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fabian Hernandez

New Windsor,NY

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude.

Overview

3
3
years of professional experience

Work History

ICQA Process Guide

Amazon
Fishkill, NY
10.2023 - Current
  • Conducted one-on-one or group training for associates in course materials and activities that support learning objectives.
  • Implemented corrective measures to prevent future occurrences of the same issue.
  • Shared information and resources to support problem-solving strategy.
  • Conducted immediate and longer-term follow-ups to ascertain effectiveness of problem-solving activities.
  • Evaluated existing processes, procedures, and policies to determine where improvements could be made.
  • Developed and implemented corrective action plans to address identified ICQA problems.
  • Provided technical support to operations teams related to ICQA processes and procedures.

Patient Service Representative

Cornerstone Family Healthcare
Newburgh, NY
04.2022 - 10.2023
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.

Team Lead

Walmart
Newburgh, NY
06.2021 - 02.2022
  • Promoted to leadership position on October of 2022 in recognition of strong work ethic and provided exceptional customer service.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Delegated daily tasks to team members to optimize group productivity.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Education

High School Diploma -

Los Fresnos High School
Los Fresnos, TX
06.2013

Skills

  • Customer Service
  • Quality Control
  • De-Escalation Techniques
  • Customer Service Excellence
  • Problem Resolution
  • Operations Support
  • Microsoft Excel
  • Attention to Detail
  • Administrative and Office Support
  • Punctual and Dependable

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

ICQA Process Guide

Amazon
10.2023 - Current

Patient Service Representative

Cornerstone Family Healthcare
04.2022 - 10.2023

Team Lead

Walmart
06.2021 - 02.2022

High School Diploma -

Los Fresnos High School

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Fabian Hernandez