FABIAN QUINTANILLA
Houston
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dutch Bros
03.2025 - Current
- Managed 4-5 people on shift
- Managed inventory
- Opening and closing task specifically for shift leads
- Trained new hires on recipes for all drinks, interactions with customers, menu, and made them feel welcomed
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Barista
Dutch Bros
10.2024 - 03.2025
- Prepared and served hot and iced drinks
- Taken orders with great accuracy
- Memorized the menu
- Kept up to date with latest trends for drinks
- Helped other shops for covers
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Crew Member
McDonald's
02.2024 - 10.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Concession Stand Worker
Evo Entertainment
04.2023 - 11.2023
- Monitored inventory and notified management of deficiencies or shortages.
- Responded to customer complaints to help resolve issues.
- Consistently provided friendly service to promote better customer engagement.
- Trained new employees and volunteers to operate cash register and properly prepare food.
- Prepared and built [Type] food items according to standardized recipes and directions.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Prepared food orders within 3-minute period.
Education
Bachelor of Science - Computer Science
San Jacinto College
Pasadena, TX12-2028
Skills
- Can skillfully handle challenging customers
- Can handle high pressure situations
- Time management
- Can work in a fast-paced environment
- Can understand and perform recipes to the standard
- Can use an espresso machine
- Knowledgeable on diverse types of coffee
- Production leadership
- Productivity monitoring
- Workplace safety
- Loss prevention
- Coaching and mentoring
- Performance improvement
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Lead
Dutch Bros
03.2025 - Current
Barista
Dutch Bros
10.2024 - 03.2025
Crew Member
McDonald's
02.2024 - 10.2024
Concession Stand Worker
Evo Entertainment
04.2023 - 11.2023
Bachelor of Science - Computer Science
San Jacinto College
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