Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabian Serrano

Cave Creek,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven to work quickly and effectively on projects in all types of environments.

Overview

5
5
years of professional experience

Work History

Instacart Shopper

Instacart
Phoenix, AZ
01.2021 - Current
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Sales Floor Associate

Marshalls & HomeGoods
Phoenix, AZ
09.2020 - 12.2021
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Customer Service Cashier

Fry's Food And Drug
Scottsdale, Arizona
09.2019 - 08.2020
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Completed file maintenance log for price discrepancies.
  • Sold lottery tickets and fish and game licenses.
  • Learned duties for various positions and provided backup at key times.

Cashier Team Lead

Safeway
Scottsdale, AZ
02.2018 - 07.2019
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Ability to communicate with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

Degree in Progress -

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

High School Diploma -

Pinnacle High School
Phoenix, AZ
05.2019

Skills

  • Adaptable and Flexible
  • Ability to Lift 40 pounds plus
  • Engaging with Diverse Customers
  • Attention to Detail
  • Customer Service
  • Team Cooperation
  • Reliable and Responsible
  • Friendly and Helpful
  • Safety Standards and Protocols
  • Productivity and Time Management
  • Equipment Operation
  • Excellent Written and Verbal Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Instacart Shopper

Instacart
01.2021 - Current

Sales Floor Associate

Marshalls & HomeGoods
09.2020 - 12.2021

Customer Service Cashier

Fry's Food And Drug
09.2019 - 08.2020

Cashier Team Lead

Safeway
02.2018 - 07.2019

Degree in Progress -

Maricopa Community Colleges - Paradise Valley Community College

High School Diploma -

Pinnacle High School
Fabian Serrano