FABIAN THOMPSON
Norcross,GA
Summary
Motivated individual with a proven track record in customer service and sales. Demonstrated ability to build strong customer relationships and effectively understand their needs. Possessing excellent communication and interpersonal skills, committed to delivering superior customer service.
Overview
8
8
years of professional experience
Work History
Account Manager
Connection
06.2023 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Senior Police Officer
Gwinnett County Police Department
07.2019 - 11.2022
- Enhanced community safety by proactively patrolling neighborhoods and responding to incidents in a timely manner.
- Performed undercover assignments to gain valuable intelligence on criminal activity leading to significant arrests or reduction in illegal activities.
- Streamlined internal processes for better efficiency in handling cases, paperwork, and evidence management.
- Collaborated with local organizations to implement crime prevention initiatives, reducing instances of theft and vandalism in targeted areas.
Package Handler
FedEx Ground
04.2019 - 07.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Palletizer Operator
King's Hawaiian
05.2016 - 11.2018
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
Education
High School Diploma -
Johnson High School
Gainesville, GA05.2008
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
Connection
06.2023 - 07.2024
Senior Police Officer
Gwinnett County Police Department
07.2019 - 11.2022
Package Handler
FedEx Ground
04.2019 - 07.2019
Palletizer Operator
King's Hawaiian
05.2016 - 11.2018
High School Diploma -
Johnson High School
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