Fabian Zapata

PROFESSIONAL EXPERIENCE Materials Handler | Tesla — Gigafactory Texas

• Served as Point of Contact for 6+ months, supporting shift startup, assigning routes, and delegating tasks to a 3-6 person team.

• Collaborated with PC Engineering on multiple bank builds; validated layouts, staged parts, and supported implementation.

• Trained over 20 material handlers across both shifts to standardize pick, drop, putaway, FIFO, and real-time scanning.

• Maintained MFS accuracy above 98% preventing thousands in inventory variants through audits and timely corrections.

• Resolved failed consumptions and validated trailer movements to protect accuracy and flow during high-volume operations.

• Supported 200+ hours of overtime to maintain alignment during high-demand periods and ensure uninterrupted production

• Coached new hires and cross-trained teams to improve consistency and reduce repeat process errors.

• Trained new staff on service protocols and operational procedures to enhance team performance.
• Implemented quality control measures to ensure food safety and compliance with health regulations.
• Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
• Coordinated with kitchen staff to ensure timely delivery of food orders while maintaining presentation and quality standards.
• Greeted and seated guests, ensuring positive first impressions and efficient service flow.
• Managed customer orders using POS systems, enhancing accuracy and speeding up transaction times.
• Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Installed various flooring types, ensuring proper alignment and finish quality.
• Assisted in preparing job sites by measuring and cutting materials accurately.
• Operated flooring tools safely, adhering to all safety protocols.
• Collaborated with team members to complete projects efficiently and on schedule.
• Conducted regular maintenance checks on installation equipment for optimal performance.

• Greeted and seated guests, ensuring positive first impressions and efficient service flow.
• Managed customer orders using POS systems, enhancing accuracy and speeding up transaction times.
• Assisted with food preparation, maintaining high standards of cleanliness and safety in the kitchen.
• Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
• Resolved customer inquiries and complaints professionally, enhancing satisfaction and loyalty to the brand.
• Conducted regular inventory checks to ensure stock availability, minimizing disruptions in service delivery.
• Trained new staff on operational procedures and customer service best practices, fostering a cohesive team environment.
• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Contributed to team efficiency by promptly completing side work tasks during downtime periods.
• Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.