Fabiana Cortez
Orlando,FL
Summary
Accomplished administrative and hospitality professional with a proven track record of supporting efficient office operations and delivering exceptional guest experiences. Demonstrates expertise in scheduling, data management, customer relations, and operational coordination in fast-paced environments. Highly proficient in Microsoft Office, POS systems, and financial transactions. Recognized for strong organizational abilities, attention to detail, problem-solving skills, and effective collaboration with cross-functional teams. Committed to maintaining professionalism, operational excellence, and superior service standards.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
EPointLab LLC
Orlando
07.2024 - Current
Oversaw purchase order management and delivery tracking processes.
Facilitated collaboration between suppliers and internal departments to streamline operations.
Oversaw inventory record management and documentation processes.
Facilitated administrative functions to enhance logistics operations
Collaborated with cross-functional teams to enhance communication and workflow processes
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Bartender
JW Marriott
Orlando
03.2022 - Current
- Provided excellent customer service in a fast-paced environment while creating a welcoming and friendly atmosphere for guests.
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of the bar area, following health and safety regulations.
- Handled cash and credit card transactions accurately using POS systems.
Server
Wyndham Hotel
11.2018 - 05.2022
- Delivered exceptional customer service, ensuring guest satisfaction in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
Education
High School Diploma -
U.E.Los Apamates
VenezuelaSkills
Strong organizational and time management skills
Data entry and record keeping
Scheduling and calendar management
Answering phones and emails professionally
Microsoft Office (Word, Excel, Outlook)
Customer service and client support
Multitasking in a fast-paced environment
Excellent customer service and guest relations
Strong communication and interpersonal skills
Ability to work in fast-paced environments
Cash handling and POS systems
Conflict resolution and complaint handling
Teamwork and collaboration
Timeline
Administrative Assistant
EPointLab LLC
07.2024 - Current
Bartender
JW Marriott
03.2022 - Current
Server
Wyndham Hotel
11.2018 - 05.2022
High School Diploma -
U.E.Los Apamates