Fabiana Henriquez
Orlando,FL
Summary
Accomplished Administrative Assistant and Manager at Company, adept in Office Management and fostering customer relations. Streamlined data entry processes, enhancing document organization efficiency by 30%. Excelled in conflict resolution, ensuring high-quality service delivery and team performance. Expert in Microsoft Excel and effective scheduling, significantly improving productivity and employee morale. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Company
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
Manager
Company
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Inspection Supervisor
Company
01.2022 - Current
- Resolved conflicts amongst team members efficiently while maintaining clear lines of authority within the department.
- Maintained up-to-date knowledge of relevant codes, standards, and regulations to ensure accurate assessments during inspections.
- Developed inspection checklists to standardize processes, leading to consistent results across the department.
- Conducted comprehensive site inspections, identifying potential hazards and recommending corrective actions for risk mitigation.
- Increased productivity by effectively allocating resources and optimizing schedules for inspections.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL12.2028
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Scheduling
- Office Management
- Excel spreadsheets
- Calendar Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Company
01.2022 - Current
Manager
Company
01.2022 - Current
Inspection Supervisor
Company
01.2022 - Current
Associate of Arts - Business Administration And Management
Valencia College