Fabiana Maria C. Bezerra Prestrelo
Orlando,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Suites Vacation
Orlando, FL
08.2023 - 05.2024
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
- Organized and maintained filing system for customer accounts, records, and other documents.
- Assisted customers in selecting the vacation accommodation packages that best suited their needs and budgets.
Administrative Assistant
City Hall of Gravata
Gravata, PE - Brazil
01.2017 - 12.2020
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Parliamentary Advisor
City Council of Saire
Saire, PE - Brazil
- Attended various city council meetings and provided input on decisions related to the budget, public safety, transportation, and other municipal issues.
- Held regular office hours to meet with constituents and answer their questions about local government policies.
Parliamentary Advisor
City Council Of Gravata
Gravata, PE - Brazil
- Attended various city council meetings and provided input on decisions related to the budget, public safety, transportation, and other municipal issues.
- Held regular office hours to meet with constituents and answer their questions about local government policies.
Education
Some College (No Degree) - Law (Pre-Law)
FACIPE
Recife, PETechnical Education Degree - Administrative Assistance
ETE
Gravata, PESkills
- Customer Service
- Strong organization skills
- Adaptability
- Problem Resolution
- Account Management
- Sales closing
Languages
Portuguese
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
Suites Vacation
08.2023 - 05.2024
Administrative Assistant
City Hall of Gravata
01.2017 - 12.2020
Parliamentary Advisor
City Council of Saire
Parliamentary Advisor
City Council Of Gravata
Some College (No Degree) - Law (Pre-Law)
FACIPE
Technical Education Degree - Administrative Assistance
ETE
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