Fabiana Valerio
Houston,TX
Summary
Organized professional with experience in hospitality, customer service and management. Adept in problem-solving, multitasking and leading teams in a fast-paced environment. Proven ability to build relationships with customers and develop strategies to increase customer satisfaction. Recognized for ability to create efficient processes and procedures to improve operational efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Galleria Palms Hotel
09.2019 - 09.2024
- Developed policies and procedures related to front desk operations
- Coordinated with other departments to ensure smooth operations of the front desk area
- Developed strategies for increasing efficiency at the front desk area
- Analyzed customer complaints and implemented solutions accordingly
- Maintained an organized filing system for guest records and paperwork
- Demonstrated ability to troubleshoot problems quickly and efficiently
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales
- Resolved guest issues with creative solutions, escalating major concerns to management
- Established rapport with other employees to improve operations
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions
- Generated computerized customer bills and processed customer payments
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests
Front Desk Agent
Clarion Inn International Dr
05.2021 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Reborn Christian Academy
Kissimmee05.2021
Skills
- Customer Service Management
- Problem-Solving Skills
- Check-In and Check-Out Procedures
- Hospitality Management
- Microsoft Office
- Multi-Line Phone Systems
- Property Management Systems
- Payment Processing
- Staff Training
- Guest Satisfaction
Languages
English
Spanish
Timeline
Front Desk Agent
Clarion Inn International Dr
05.2021 - 08.2023
Front Desk Supervisor
Galleria Palms Hotel
09.2019 - 09.2024
High School Diploma -
Reborn Christian Academy
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