Experienced customer service professional skilled in conflict resolution, active listening, and client relations. Known for handling escalated calls, resolving complaints calmly, and supporting smooth service delivery.
Work History
Customer Service Representative
2 Years 8 Months
US Postal Center | 02.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Customer Service Representative
5 Years 1 Month
Camilas Maid Service | 01.2019 - 02.2024
Answered customer calls and scheduled residential cleaning appointments with accuracy.
Resolved service questions and handled complaints with clear, professional communication.
Updated client records and appointment details in scheduling system.
Coordinated with cleaning staff to confirm service times and special requests.
Assisted clients with estimates, availability, and basic service information.
Processed booking changes and cancellations while maintaining organized workflows.
Followed up on service concerns and ensured timely issue resolution.
Documented customer preferences to support consistent service delivery.