Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Fabian Emilio Cubero Alvarez

US Postal Center
Newark
2
Languages
8
years of professional experience

Experienced customer service professional skilled in conflict resolution, active listening, and client relations. Known for handling escalated calls, resolving complaints calmly, and supporting smooth service delivery.

Work History

Customer Service Representative

2 Years 8 Months
US Postal Center | 02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

5 Years 1 Month
Camilas Maid Service | 01.2019 - 02.2024
  • Answered customer calls and scheduled residential cleaning appointments with accuracy.
  • Resolved service questions and handled complaints with clear, professional communication.
  • Updated client records and appointment details in scheduling system.
  • Coordinated with cleaning staff to confirm service times and special requests.
  • Assisted clients with estimates, availability, and basic service information.
  • Processed booking changes and cancellations while maintaining organized workflows.
  • Followed up on service concerns and ensured timely issue resolution.
  • Documented customer preferences to support consistent service delivery.

Education

High School Diploma

Politecnico Kennedy | Cuenca Ecuador | 06-2014

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Customer relations
Payment processing
Client relations
Microsoft Excel
Microsoft outlook
Scheduling
Follow-up skills
Call management
Paperwork processing
Documentation
Administrative support
Live chat support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

US Postal Center
02.2024 - CurrentRead More

Customer Service Representative

Camilas Maid Service
01.2019 - 02.2024Read More

Politecnico Kennedy

High School Diploma
Read More
Fabian Emilio Cubero Alvarez