FABIANNA M. FELICIANO RODRIGUEZ
Automated Health Systems
Parma,OH
2
Languages
5
years of professional experience
Dedicated and knowledgeable individual with experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess needs and provide appropriate solutions. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs.
Work History
Assistant Teacher
3 Months- Collaborated with lead teachers to develop individualized education plans tailored to student needs.
- Supported lesson planning and implementation, enhancing student engagement and learning outcomes.
- Assisted in classroom management, fostering a positive and inclusive environment for diverse learners.
- Monitored student progress, providing timely feedback to parents and educators on developmental milestones.
- Engaged with families through regular communication, strengthening community relationships within the school environment.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in organizing and supervising school events and field trips, ensuring safe and a safe and educational experience for all students.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 1 Month- Manage high-volume inbound calls assisting members with health plan selections.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Educate members on benefits and available resources.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Conduct 40-50 outbound calls daily to monitor cases, provide follow-up, and improve care access.
- Partnered with team members to enhance service delivery, contributing to increased customer satisfaction.
- Perform case management including documentation, follow-ups and case resolution.
- Resolved customer complaints and inquiries efficiently, ensuring a positive experience.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Utilized in-depth knowledge of company products to offer tailored suggestions and recommendations.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Remained open to feedback from supervisor and peers to build and improve skill set.
- Updated and maintained database with accurate customer information and timely data entry.
CCM CARE COORDINATOR
2 Years 9 Months- Identified high-risk patients and implemented preventative strategies.
- Managed chronic care programs for patients with multiple conditions.
- Identified high-risk patients and implemented targeted preventative strategies to enhance patient outcomes.
- Conducted assessments and supported individualized care plans.
- Performed outreach and follow-ups to improve compliance and outcomes.
- Facilitated communication between patients and healthcare teams for better service delivery.
- Provided education on medications, lifestyle changes, and disease management.
- Scheduled patient appointments to ensure timely access to care. and follow-ups to support ongoing patient care plans.
- Facilitated communication between patients and healthcare teams, improving service delivery and care coordination.
- Processed referrals and coordinated services to ensure timely access to necessary medical resources for patients.
- Documented patient interactions and updates in electronic health records accurately.
- Increased team efficiency by organizing care coordination meetings and tracking action items.
- Organized and managed caseloads to ensure timely completion of goals and objectives.
- Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
CARE COORDINATOR
5 Months- Coordinated specialist appointments and referrals to ensure timely access to necessary care.
- Facilitated clear communication between patients and providers to enhance understanding of treatment plans.
- Coordinated specialist appointments and referrals.
- Conducted follow-ups to reinforce care plan adherence and address patient concerns.
Education
BS - Biology
Skills
Classroom management
Student engagement
Lesson planning
Progress tracking
Educational software
Bilingual (English/Spanish)
Student support
Parent communication
Active listening
Team collaboration
Problem-solving
Conflict resolution
Critical thinking
Adaptability skills
Communication skills
HIPAA compliance
Parent-teacher communication
Behavior management
Oral communication
Languages
SPANISH Native
ENGLISH Bilingual
Timeline
Assistant Teacher
Creative Playrooms and Parma Montessori
05.2026 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
Automated Health Systems
07.2025 - CurrentRead More
CCM CARE COORDINATOR
Nirvana Healthcare
04.2022 - 01.2025Read More
CARE COORDINATOR
Cosan Group
11.2021 - 04.2022Read More
Antillean Adventist University
BS from Biology
Read More