Fabianny Cheril Fabian Maldonado
GARDENA,CA
Summary
Experienced Customer Service pro exceeding expectations. Great at communication and problem-solving, passionate about delivering exceptional service and positive relationships. I am looking forward to further developing and enhancing my skills to contribute to the growth and success of the company.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Customer Service
GBS Enterprises
Domican Republic
05.2022 - 08.2023
- -As a customer service representative, my role involved answering phone calls to create and keeping clients informed about the progress of their claims.
- -As a back office representative, my role was to improve the administrative or support functions of the company located away from the public-facing areas.
Representative Assistant
Junta Central Electoral
California
11.2023 - Current
- As a representative assistant, my role involved creating records of the citizens and making sure they had all the personal documents in order to make appointments. I was able to verify documentation to process IDs and certificates of birth, death, marriage, and divorce.
- Coordinated training sessions for new staff on electoral procedures and systems.
Restaurant Hostess
Pacifica Hotel Company
Marina Del Rey, CA
07.2025 - Current
- Greeted guests warmly, ensuring a welcoming atmosphere for all patrons.
- Managed reservations efficiently, optimizing seating arrangements to enhance guest experience.
- Collaborated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Handled customer inquiries and complaints professionally, maintaining positive relationships.
- Monitored dining area for cleanliness and organization, contributing to overall ambiance.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Education
Middle School -
Centro Educativo San Antonio
Dominican RepublicHighschool - undefined
Centro Educativo San Antonio
Dominican RepublicSkills
- Customer Assistance
- Team Work
- Responsible
- Patient
- Active listening
- Problem Solving
- Multitasking
- Empathy
LANGUAGES
Spanish | Native
English | Advanced
Portuguese
Timeline
Restaurant Hostess
Pacifica Hotel Company
07.2025 - Current
Representative Assistant
Junta Central Electoral
11.2023 - Current
Customer Service
GBS Enterprises
05.2022 - 08.2023
Highschool - undefined
Centro Educativo San Antonio
Middle School -
Centro Educativo San Antonio