FABIANY PEREZ
Acapulco De Juárez,Mexico
Summary
Experience in event coordination and customer service. Skilled in social media marketing and inventory management. Strong ability to create engaging content and promote Formula E events. Passionate about providing excellent customer service and creating positive experiences for attendees.
Overview
4
4
years of professional experience
Work History
Restaurant Attendant
Royal Caribbean International
Spain
06.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to menu planning discussions, providing valuable input based on customer preferences and feedback.
- Assisted with banquet and event setup, ensuring a seamless dining experience for large groups and special occasions.
- Handled special requests from guests with empathy and understanding, leading to increased customer loyalty.
Media communication representative
Formula E
Mexico City
01.2023 - 01.2024
- Create engaging content for social media platforms to promote Formula E events and increase audience engagement
- Develop and maintain relationships with media outlets, journalists, and influencers to generate positive coverage and publicity for Formula E events and initiatives
- Develop and maintain relationships with key media contacts to generate positive coverage for Formula E events
- Develop and implement strategic media communication plans to effectively promote Formula E events and initiatives
- Collaborate with the marketing team to develop creative and promotional strategies for Formula E events
- Monitor and analyze media coverage of Formula E events and initiatives to identify trends and opportunities for improvement
- Identify and communicate key messages and talking points to media outlets, journalists, and influencers to ensure accurate and consistent coverage of Formula E events and initiatives
- Interview drivers and cover the exposure meetings about the environment, motorsport, social movements, and equality in sports.
Food Prep
Black Point Inn
Scarborough
05.2023 - 09.2023
- Implement food safety and sanitation guidelines to ensure the highest level of cleanliness and hygiene in the food preparation area
- Develop and maintain an organized inventory system for food products and supplies, ensuring accurate stock levels and minimizing waste
- Assist in the development and implementation of new menu items to attract and retain customers
- Assist in menu planning and recipe development to ensure variety and customer satisfaction
- Collaborate with the kitchen team to create and test new recipes that align with the restaurant's concept and target market
- Collaborate with the executive chef to create daily specials and seasonal menus that showcase local ingredients and culinary creativity
- Maintain a clean and organized food prep area to ensure efficient workflow and minimize the risk of cross-contamination.
Volunteer Girls On Track
Formula E
Mexico City
01.2022 - 01.2022
- Provide excellent customer service by assisting guests with their needs and ensuring they have a positive experience at Formula E events
- Assisting with event logistics and coordination, including setting up and tearing down equipment, arranging seating and signage, and ensuring a smooth and efficient flow of attendees
- Assist in the coordination and logistics of volunteer activities during Formula E events
- Assist in promoting Formula E events through social media platforms to increase attendance and engagement
- Assist with the recruitment and training of new volunteers, including conducting interviews and providing orientation sessions
- Assist in recruiting and training new volunteers for Formula E events
- Collaborate with other volunteers and staff to create a positive and inclusive atmosphere at Formula E events
- Promote the importance of women in the Motorsport industry
- Guide girls in the autodrome and support them while visiting the Formula E garages
- Translate from Spanish to English.
Restaurant Manager
Casa Roman
Acapulco de Juárez
07.2020 - 01.2022
- Develop and implement strategies to improve customer experience and satisfaction at Casa Roman
- Implement creative marketing strategies to attract new customers and increase restaurant visibility in the local market
- Ensure compliance with health and safety regulations at Casa Roman
- Manage and optimize the restaurant's inventory, including ordering, stock rotation, and minimizing waste to maximize profitability
- Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders
- Evaluate and improve employee performance
- Develop and implement employee training programs to enhance skills and improve performance at Casa Roman
- Participate actively in different roles like waitress, cashier, dishwasher, and event manager in order to understand my family restaurant corporation.
Education
International Sports Marketing -
Universidad del Valle de México
05.2023
Copywriting for social media -
LinkedIn
07.2022
Skills
- Cleanliness and hygiene
- Food safety knowledge
- Adaptability to Change
- Flexible Schedule
- Allergy awareness
- Customer Service
- Food Prep
- Food safety understanding
- Marketing
- Reservation Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Cleaning
- Excellent Communication
- Computer Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Guest service
- Safety awareness
- Decision-Making
- Safe Food Handling
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Professionalism
- Table setup
- Table clearing
- Continuous Improvement
- Time management abilities
- Supply Restocking
- Performance Improvement
- Table Setting
- Menu Recommendations
- Ordering Procedures
Position
SHORE EXCURSIONS STAFF
Hobbies and Interests
- Taking photos
- Writing
- Reading
- Cooking
- Traveling
- Spending time with family
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Attendant
Royal Caribbean International
06.2024 - Current
Food Prep
Black Point Inn
05.2023 - 09.2023
Media communication representative
Formula E
01.2023 - 01.2024
Volunteer Girls On Track
Formula E
01.2022 - 01.2022
Restaurant Manager
Casa Roman
07.2020 - 01.2022
International Sports Marketing -
Universidad del Valle de México
Copywriting for social media -
LinkedIn