Fabien Benjamin

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
• Developed detailed documentation for internal procedures and processes to promote consistency among team members.
• Assigned users software licenses.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Walked individuals through basic troubleshooting tasks.

Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

• Research state websites and gather relevant documents and format them into Excel documents.
• Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.

• Troubleshooted official TaxAct software and web application for inbound customers, placed orders, answered questions and educated customers on software features.
• Upon the end of the Tax Season, worked as a sales representative.
• Managed high-pressure situations with professionalism and empathy, leading to increased client trust and loyalty.

• Installation and upgrade to Windows 10, malware scanning and mitigation, backed up and restoration of PCs, installation of home theater PCs, Forward DNS with blacklist (network level ad-blocking).

• (Physical) access control procedures for sensitive materials, classified information and materials security, intelligence analysis, message processing procedures, message traffic analysis, process analysis and improvement, proofreading/editing and creation of intelligence briefings, surveillance techniques, and technical writing
• Conducted comprehensive risk assessments to support proactive security measures and contingency planning.
• Enhanced intelligence analysis by streamlining data collection and processing methodologies.