Fabien Dawkins
Jacksonville,FL
Summary
Dedicated professional with strong customer satisfaction skills. Known for efficient problem-solving and effective collaboration. Committed to enhancing customer experiences and driving team success.
Overview
6
6
years of professional experience
Work History
ISE- OCC
CSX Intermodal
Jacksonville, FL
01.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Teamed with colleagues to meet project objectives and adhere to deadlines.
- Worked with cross-functional teams to achieve goals.
- Supported and guided colleagues to foster a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
William M. Raines
Jacksonville, Fl06-1986
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Process optimization
- Software utilization
- Customer relationship management
Accomplishments
United States Army (Special Operations) 617th SOAD
Timeline
ISE- OCC
CSX Intermodal
01.2020 - Current
High School Diploma -
William M. Raines