Fabienne Whitten
Front Desk Medical Receptionist
Greenacres,FL
Summary
Detail-oriented medical receptionist with over two decades of experience in high-volume multi-physician Ophthalmologist front and back office. Expert in managing front desk operations, patient scheduling, insurance verification and answering phone call. Very professional in providing excellent customer care while maintaining patient safety and confidentiality compliance.
Overview
22
22
years of professional experience
Work History
Salon Owner
Self-employed
Wellington, FL
11.2021 - Current
- Developed and implemented marketing strategies to increase brand visibility and attract new clientele.
- Oversaw daily salon operations to ensure exceptional customer service and high-quality treatments.
- Managed inventory and procurement processes to maintain optimal stock levels of products and supplies.
- Established financial controls to monitor expenses, revenue, and profitability of salon operations.
- Enhanced client retention through personalized follow-ups, loyalty programs, and feedback solicitation.
- Collaborated with vendors to source high-quality products that align with salon's service offerings.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Oversaw daily salon operations and performed general salon tasks.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Prepared billings and estimates for customers.
Licensed Cosmetologist
Regis Hair Salon
Wellington, FL
02.2015 - 01.2021
- Provided expert hair cutting, coloring, and styling services to diverse clientele.
- Consulted with clients to assess needs and recommend appropriate beauty treatments.
- Maintained cleanliness and organization of workstations and salon environment.
- Trained junior stylists on advanced techniques and customer service standards.
- Enhanced client satisfaction through personalized consultations and follow-up services.
- Managed inventory levels for salon products, ensuring availability of necessary supplies.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Increased salon revenue through effective upselling of products and services.
- Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
Front Desk Medical Receptionist
Florida Eye Microsurgical Institute
1717 Woolbright Rd Boynton Beach Fl 33426
05.2004 - 01.2015
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled patient appointments using electronic medical record systems.
- Verified patient information and insurance details for accuracy.
- Maintained organized reception area, improving overall workflow efficiency.
- Learned office protocols and procedures to support daily operations effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
Education
The Art And Science of Beauty Treatments
Hair Design Institute
Boynton Beach, FL05-2014
Skills
- Extensions
- Hand and power tools
- Hair styling techniques
- Planning and execution
- Appointment scheduling
- Problem-solving aptitude
- Data analysis
- Customer retention
- Inventory control
- Meetings and reservations
- Conflict resolution
- Microsoft office
Timeline
Salon Owner
Self-employed
11.2021 - Current
Licensed Cosmetologist
Regis Hair Salon
02.2015 - 01.2021
Front Desk Medical Receptionist
Florida Eye Microsurgical Institute
05.2004 - 01.2015
The Art And Science of Beauty Treatments
Hair Design Institute