Fabio Macedo De Luna

1 Technical skills

• Network installation and maintenance: In-depth knowledge of how to install, configure, and maintain network infrastructures (LAN, WAN, VPNs, fiber optic networks, routing, and switching systems)
• Telecommunications Equipment Management: Familiarity with telecommunications equipment, such as routers, switches, and telephone systems (IP and traditional), and communication servers
• Communication Protocols: Mastery of network protocols such as TCP/IP, UDP, HTTP/HTTPS, SNMP, BGP, and OSPF
• Network Security: Knowledge of security practices to protect networks against cyber attacks, such as firewalls, data encryption, authentication, and access control
• Telephone systems: Proficiency in fixed and mobile telephone systems, VoIP (Voice over IP), PBX, SIP, and other unified communication technologies

2 Management and entrepreneurship

• Project Management: Ability to plan, execute, and manage telecommunications projects, from requirements gathering to delivery and operation
• Team management: leadership skills to manage technical teams, coordinate engineers, technicians, and other employees
• Customer service: the ability to deal with customers and provide technical support, ensuring that their needs are met, and their problems are resolved efficiently

3 Innovations and technological trends

• Ability to quickly adapt to new, emerging technologies in the telecommunications sector, such as 5G, IoT (Internet of Things), and cloud-based solutions
• Experience with cloud-based networking and telephony platforms, such as UCaaS (Unified Communications as a Service) solutions
• Implementing telecommunications solutions for large companies or users, ensuring scalability and quality of service

4 Personal and interpersonal skills

• Ability to explain technical issues clearly and easily to customers who do not have technical knowledge
• Diagnose and resolve complex technical problems quickly and effectively
• Manage multiple tasks and deadlines, especially when there are urgent issues with customers or network operations

5 Compliance and industry standards

• Regulatory compliance: Knowledge of the standards and regulations governing the telecommunications industry, such as those of Anatel in Brazil, and how to ensure that the company is in compliance with them
• License and Permit Management: Understanding how to obtain and manage licenses and permits required to operate in the telecommunications industry, as well as managing long-term contracts with service providers