Fabio Monteiro
Randolph,MA
Summary
Dynamic and results-driven sales professional with extensive experience in customer-facing roles, route-style work, and high-volume service environments. Proven ability to excel in fast-paced settings, demonstrating exceptional territory management and relationship-building skills that drive customer engagement and satisfaction. Notable achievements include increasing membership enrollments as a Sales Ambassador with CLEAR through effective communication and adherence to security standards, along with a successful real estate career marked by rapid deal closures and recognition as a top rental agent. Committed to leveraging a customer-first approach and strong work ethic to contribute to PepsiCo's excellence at the store level while consistently meeting and exceeding sales targets.
Overview
9
9
years of professional experience
Work History
Server
The Cheesecake Factory
Braintree, MA
06.2025 - Current
- Executed high-volume service while maintaining strong customer satisfaction
- Built rapport with guests to encourage repeat business
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Ensured order accuracy by double-checking details before serving meals to guests.
Real Estate Professional
KW Showcase Properties / Live Realty
Braintree, MA
02.2022 - 05.2025
- Completed structured sales mentorship leading to first home sale within weeks
- Closed rental agreement within first week; ranked top rental agent by third month
- Conducted property showings, providing exceptional client service and market insights.
- Assisted clients in navigating purchasing processes, ensuring clarity and support throughout transactions.
Rideshare Driver
Uber & Lyft
01.2020 - 01.2025
- Managed a self-directed daily route serving 20+ customers while maintaining a 5-star rating
- Optimized routes and schedules to maximize efficiency and on-time performance
- Delivered consistent, professional customer service while resolving issues independently
- Ensured passenger safety by adhering to traffic regulations and maintaining vehicle cleanliness.
- Provided exceptional customer service by addressing rider inquiries and resolving issues promptly.
- Navigated efficiently using GPS technology to optimize route planning and reduce wait times.
Sales Ambassador
CLEAR (AtClear)
Boston, MA
08.2018 - 05.2021
- Educated customers on CLEAR membership benefits while maintaining strict security protocols
- Persuaded travelers to enroll through clear communication and value-based selling
- Consistently delivered professional customer experiences in a high-traffic environment
- Assisted in demonstrating biometric technology, ensuring seamless customer interactions.
- Educated customers on CLEAR services, enhancing user experience and satisfaction.
Server
Legal Sea Foods / Olive Garden
01.2018 - 09.2019
- Delivered consistent service in fast-paced, high-volume environments
- Collaborated with kitchen staff to facilitate timely preparation and delivery of food orders.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Processed payments efficiently using point-of-sale systems to enhance transaction speed.
- Ensured order accuracy by double-checking details before serving meals to guests.
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
Busser / Dishwasher
Barcelona Wine Bar
06.2017 - 01.2018
- Supported front-of-house execution through cleanliness, table readiness, and teamwork
- Assisted servers by efficiently clearing and resetting tables for optimal guest turnover.
- Maintained cleanliness of dining area, contributing to a welcoming atmosphere for guests.
- Collaborated with team members to ensure smooth service flow during busy shifts.
Education
Some College (No Degree) - Aviation
North Shore Community College
Danvers, MAPPL - Aviation
AVIER FLIGHT SCHOOL
Beverly, MA08.2024
Skills
- Route & Territory Management
- Customer Relationship Building
- Consultative Selling
- Time Management
- Independent Work
- Problem Resolution
- Physical Stamina
- Reliability
- Sales presentations
- Coaching and mentoring
- Target achievement
- Objection handling
Accomplishments
- Ranked #1 in Boston for 1 year with clear.
- Ranked #1 in USA for most enrolments with clear
- Grew territory from 20-30 Memberships sold to over 100.
- Ranked #1 with Live Realty in my 2 month by having the most deals closed.
- Employee of the month for KW Showcase properties multiple times.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Server
The Cheesecake Factory
06.2025 - Current
Real Estate Professional
KW Showcase Properties / Live Realty
02.2022 - 05.2025
Rideshare Driver
Uber & Lyft
01.2020 - 01.2025
Sales Ambassador
CLEAR (AtClear)
08.2018 - 05.2021
Server
Legal Sea Foods / Olive Garden
01.2018 - 09.2019
Busser / Dishwasher
Barcelona Wine Bar
06.2017 - 01.2018
PPL - Aviation
AVIER FLIGHT SCHOOL
Some College (No Degree) - Aviation
North Shore Community College