Hannah Bapp
Glens Falls
Summary
Motivated and customer focused USPS City Carrier with prior supervisory experience at UPS, seeking to leverage knowledge of logistics, customer service and route management in a Territory Representative rolde. Strong communicator with a proven track record of efficiency, accountability, and leadership in fast paced, service driven environments.
Overview
9
9
years of professional experience
Work History
Mail Carrier
United States Post Office
11.2022 - Current
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Adapted quickly to changing route demands, weather conditions and high value workloads.
- Developed a strong knowledge of USPS products, services and operational procedures.
Part-Time Package Center Supervisor
UPS
06.2020 - 11.2022
- Collaborated with cross-functional teams to streamline logistics processes and enhance overall operational efficiency.
- Conducted regular performance reviews for team members, setting goals and providing constructive feedback to encourage professional growth.
- Developed strong relationships with clients, providing exceptional customer service and addressing concerns promptly.
Server
Holiday Inn Resort, IHG
06.2016 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Health Sciences
SUNY Adirondack
Queensbury, NYHigh School Diploma -
Queensbury High School
Queensbury06-2016
Skills
- Customer Service & Client Relations
- Route & Territory Management
- Team Leadership & Staff Training
- Microsoft Office (Word, Excel, Powerpoint)
- Fast Learner with strong work ethic
Timeline
Mail Carrier
United States Post Office
11.2022 - Current
Part-Time Package Center Supervisor
UPS
06.2020 - 11.2022
Server
Holiday Inn Resort, IHG
06.2016 - 06.2020
No Degree - Health Sciences
SUNY Adirondack
High School Diploma -
Queensbury High School
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