Rebekah Douglas
Yukon,OK
Summary
Customer-service professional with 15+ years of experience in hospitality, travel, and service industries. Recognized for delivering exceptional client experiences, addressing challenges with professionalism, and maintaining operational efficiency in high-pressure environments. Strong background in team leadership, communication, and customer-relationship management. Dependable, adaptable, and committed to exceeding performance expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
United States Postal Service
Oklahoma
08.2025 - Current
- Deliver mail and packages with accuracy, timeliness, and adherence to USPS safety protocols.
- Provide consistent, courteous service to residents, ensuring trust and reliability.
- Manage time-sensitive routes while meeting delivery standards.
Bartender
Remington Park
Oklahoma City, OK
03.2025 - Current
- Deliver outstanding guest service in a high-volume entertainment venue.
- Build strong relationships with patrons to encourage repeat business.
- Ensure compliance with health, safety, and alcohol-service regulations.
Esthetician
Central Oklahoma College
Oklahoma City, OK
10.2023 - Current
- Conducted client consultations and delivered personalized services.
- Recommended products and treatments to improve client satisfaction.
- Maintained a safe, clean, and professional treatment environment.
Food & Beverage Supervisor
Omni Hotels & Resorts
Oklahoma City, OK
07.2022 - 01.2023
- Directed daily operations, staff scheduling, and training for food-and-beverage services.
- Resolved guest concerns quickly and professionally, improving satisfaction scores.
- Oversaw budgets, inventory, and compliance with sanitation protocols.
Flight Attendant
American Airlines
Dallas, TX
10.2021 - 10.2022
- Delivered exceptional customer service while ensuring passenger safety and comfort.
- Assisted with emergency procedures and resolved in-flight conflicts effectively.
- Conducted safety demonstrations and maintained FAA compliance.
Bartender
Walt Disney World Resort
Lake Buena Vista, FL
06.2014 - 12.2021
- Selected as part of the opening team for new resort venues, ensuring smooth launches and establishing service standards.
- Trained and mentored new bartenders, developing staff skills in mixology, guest engagement, and compliance.
- Collaborated on cocktail creation and menu design, contributing to unique offerings that enhanced the guest experience.
- Provided attentive guest service in one of the world's largest hospitality environments.
- Maintained accurate inventory and promoted upselling to maximize revenue.
Education
Esthetician License - Hydrafacial Certification
Central Oklahoma College
Oklahoma City, OK05.2024
High School Diploma - undefined
East Ridge High School
Clermont, FL06.2010
Skills
- Customer Service & Client Relations
- Conflict Resolution & Problem Solving
- Team Leadership & Training
- Communication & Interpersonal Skills
- Sales & Upselling Strategies
- Time Management & Multitasking
- Safety, Sanitation & Compliance
Certification
Liquor license
Timeline
Rural Mail Carrier
United States Postal Service
08.2025 - Current
Bartender
Remington Park
03.2025 - Current
Esthetician
Central Oklahoma College
10.2023 - Current
Food & Beverage Supervisor
Omni Hotels & Resorts
07.2022 - 01.2023
Flight Attendant
American Airlines
10.2021 - 10.2022
Bartender
Walt Disney World Resort
06.2014 - 12.2021
Esthetician License - Hydrafacial Certification
Central Oklahoma College
High School Diploma - undefined
East Ridge High School