Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabiola Alvarado

Laredo,TX

Summary

Proven track record in enhancing customer loyalty and streamlining data processes, as demonstrated at Cerda-Teran & Associates. Expert in problem-solving and active listening, I boosted student performance significantly at Laredo College. Specialize in customer service and data collection, achieving goals through effective product knowledge and empathetic dispute resolution. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Cerda-Teran & Associates
07.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Adult ESL Teacher

Laredo College
01.2006 - 05.2023
  • Delivered and developed lesson plans by using broad range of teaching techniques and strategies.
  • Tailored lesson plans to accommodate differences in learning styles and speeds.
  • Taught classes daily with advanced, beginner and intermediate levels of students.
  • Offered one-on-one tutoring to improve student classroom performance, boosting overall performance.
  • Implemented differentiated instruction strategies, accommodating various learning styles and abilities within the classroom.
  • Boosted student motivation through engaging activities and positive reinforcement strategies.
  • Collaborated with colleagues to develop cross-curricular projects, fostering interdisciplinary learning.
  • Assessed student progress regularly, adjusting lesson plans accordingly to optimize learning outcomes.
  • Used Microsoft word to maintain accurate and complete records of student progress and growth.
  • Educated students in basics of English grammar and conversational speaking.

Education

Bachelor of Business Administration - Business Administration

Instituto Tecnologico De Nuevo Laredo
Nuevo Laredo Tamaulipas Mexico
06.2000

Skills

  • Customer Service
  • Problem-solving abilities
  • Product Knowledge
  • Paperwork Processing and data collection
  • Active Listening and Problem Resolution
  • Data Collection and Filing
  • Product and service solutions

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Cerda-Teran & Associates
07.2023 - 08.2024

Adult ESL Teacher

Laredo College
01.2006 - 05.2023

Bachelor of Business Administration - Business Administration

Instituto Tecnologico De Nuevo Laredo
Fabiola Alvarado