Fabiola Brutus
Fort Lauderdale,FL
Summary
Compassionate Health Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient education, health information technology, and regulatory compliance. Excel in communication, empathy, and problem-solving, ensuring exceptional service to patients and seamless operation within healthcare settings. Customer service oriented.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Health Service Specialist
State of Florida
Miami, FL
10.2022 - Current
- Coordinate health services for community programs and initiatives.
- Assist clients in navigating healthcare resources and benefits.
- Conduct outreach activities to promote health education and awareness.
- Maintain accurate records of client interactions and services provided.
- Perform client assessment for benefits qualification
- Interview clients for benefits, conducting eligibility screenings, and providing nutrition education.
- Interacting with patients, staff, and community partners to provide information
Front Desk Service Agent
First service residential
Miami, FL
04.2019 - 09.2022
- Managed resident communications and addressed inquiries promptly.
- Coordinated maintenance requests and ensured timely service delivery.
- Oversaw community events and fostered resident engagement.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
Education
BBA - Business Administration
Florida International University
Miami, FL 05.2016 - 12.2018
Skills
- Computer literacy: Microsoft Office Suite (Word, Excel, PowerPoint
- Attention to Detail: Accuracy and precision
- Work well under pressure
- Customer service oriented
- HHA certified
- CPR licensed
Certification
- Home health certificate. Hollywood Technical institute
Timeline
Health Service Specialist
State of Florida
10.2022 - Current
Front Desk Service Agent
First service residential
04.2019 - 09.2022
BBA - Business Administration
Florida International University
05.2016 - 12.2018