Fabiola Carrillo

• Provided technical assistance and sales support to customers, including product demonstrations and troubleshooting.
• Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
• Delivered customer service and sales support over the phone, addressing inquiries and resolving issues.
• Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers.
• Monitored sales support staff performance, providing feedback and coaching to enhance effectiveness.
• Analyzed customer data to identify trends in sales support requests and develop strategies for improvement.
• Maintained compliance with company policies in sales support operations to uphold standards.

I greeted customers at the door and established a friendly atmosphere. I conducted product demonstrations and presentations in both English and Spanish, effectively communicating the features and benefits to prospective clients. I engaged with English and Spanish-speaking customers to understand their needs and present suitable product and service options. I consistently closed sales deals, achieving or exceeding quarterly sales targets. Additionally, I provided exceptional after-sales support in both languages, fostering customer loyalty and encouraging repeat business in a competitive market.

• Assisted customers with product selection and service inquiries.
• Maintained knowledge of current promotions and product features.
• Operated point-of-sale systems for transactions and returns.

• Answered 60 to 80 inbound calls regarding troubleshooting, complaints, and recommendations with details of products and services. Assisted with sales, emails, and chats to provide a more pleasant and efficient service to our customers. Addressed queries, monitored calls, and assisted customers with instructions on the proper way of installing and utilizing their products. Achieved a customer satisfaction score exceeding 90% through effective communication and problem-solving skills.
• Provided bilingual support to customers via phone and email.
• Resolved customer inquiries and complaints efficiently and professionally.
• Collaborated with cross-functional teams to enhance customer experience.

• Assisted residential and commercial customers by coordinating natural gas services such as connection, disconnection, and re-connection. Assessed needs of customers to prioritize urgency needs and response time. Dispatched technicians to appropriate customers. Handled customers' inquiries, billing questions, payments and service requests. Managed high-volume inbound calls while providing exceptional customer service in both English and Spanish.
• Provided bilingual support to customers via phone and chat channels.
• Resolved customer inquiries using company-specific policies and procedures.
• Documented customer interactions accurately in the CRM system.

• Provided attentive and personalized service to guests, enhancing their dining experience and fostering customer loyalty. Collaborated with kitchen staff to expedite orders and accommodate special requests, maintaining a smooth workflow. Cleared tables to ensure safe hygiene.
• Provided exceptional customer service in a fast-paced beach club environment.
• Took and processed orders accurately for food and beverages.
• Maintained cleanliness and organization of dining areas throughout shifts.

• Developed new filing and organizational practices. Assisted the manager with clerical needs. Paid invoices. Reviewed contracts for accuracy. Maintained utmost discretion when dealing with sensitive topics. Scheduled and coordinated meetings, appointments, and arrangements for supervisors and managers.
• Managed daily office operations and maintained organized filing systems.
• Assisted customers with inquiries and provided product information effectively.
• Coordinated schedules for meetings and appointments for management staff.

• Warmly greeted visitors, prospective renters, and current residents. Provided potential tenants with information and tours of facilities and available units. Conducted credit checks and verified other references as directed by Leasing Manager. Prepared leases for Leasing Manager’s review and approval. Coordinated move-in dates, materials, and processes.
• Assisted with resident inquiries and provided information about apartment features.
• Coordinated property showings and scheduled appointments for prospective tenants.
• Managed lease documentation and ensured compliance with company policies.

• Managed front desk operations, ensuring exceptional customer service and a welcoming environment. Assisted customers with processing Western Union transactions, and purchases. Completed returns of merchandise. Obtained money from cashiers and placed it in the safe. Conducted daily cash handling and financial reporting, achieving a balanced cash drawer with minimal discrepancies. Responsible for making deposits to the bank. Assisted cashiers with void transactions.
• Greeted customers warmly and provided assistance at the front desk.
• Managed customer inquiries and resolved issues efficiently.
• Processed transactions accurately using point-of-sale systems.