FABIOLA CHARLES

• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Helping lawyers and customers with translation , and administration services.

• Collaborated with team members to identify areas for process improvement, implementing new strategies to enhance productivity levels.
• Increased efficiency by accurately inputting client information into the database system upon arrival, minimizing wait times.
• Expedited appointment scheduling by promptly answering phone inquiries and coordinating optimal time slots for both staff and clients.
• Contributed to team success with consistent attention to detail in reviewing and verifying client information for accuracy.
• Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.

• Assisted customers with Spanish, french, creol or english-languages inquiries in a timely and professional manner. make analysis to avoid fraud.

• Educated clients on insurance policies and procedures.