Fabiola Escamilla

• Drive new business acquisition by prospecting small and mid-sized companies through door-to-door and referral channels

• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
• Develop and present customized solutions in internet, phone, and business service products to meet customer needs.
• Manage the entire sales cycle from prospecting to closing, consistently exceeding sales targets.
• Build and maintain long-term client relationships through exceptional follow-up and problem-solving.

• Managed opening and closing procedures for the store, streamlining operations and recommending changes that enhanced the efficiency of daily activities, resulting in improved workflow and productivity.
• Oversaw cash register operations, ensuring accurate transaction processing, balancing cash drawers daily, and minimizing discrepancies through diligent record-keeping and attention to detail.
• Enhanced store appearance to drive sales by maintaining a clean and organized environment while implementing strategic merchandise displays that showcased promotions and highlighted key products.
• Supported all aspects of store operations, including recruitment, training, scheduling, and coaching of sales associates, fostering a knowledgeable team dedicated to delivering outstanding customer service.
• Provided hands-on leadership by actively engaging with team members and customers, ensuring exceptional shopping experiences that aligned with T-Mobile's service standards.
• Monitored inventory levels and collaborated with management to optimize stock levels, reducing waste and ensuring that popular products were readily available to meet customer demand.
• Developed and executed local marketing initiatives to increase brand awareness and drive foot traffic, contributing to the store's overall sales growth.
• Conducted performance evaluations for team members, identifying strengths and areas for improvement, and creating development plans to enhance skills and promote career growth within the company.
• Analyzed sales data and customer feedback to identify trends and opportunities for improvement, implementing strategies that boosted customer satisfaction and loyalty.

• Led daily floor operations at AT&T Wireless, overseeing team performance and coaching staff on advanced sales techniques, ensuring that both individual and team sales goals were consistently met or exceeded.
• Resolved escalated customer issues promptly and effectively, significantly improving customer satisfaction and fostering long-term loyalty through tailored solutions.
• Assisted customers with comprehensive device setup, troubleshooting, and service solutions, enhancing their overall experience with AT&T's wireless and fiber internet products.
• Developed in-depth knowledge of AT&T's wireless and fiber internet offerings, enabling me to provide personalized recommendations that matched customer needs and preferences.
• Conducted training sessions for new team members on product features, sales strategies, and customer service best practices, contributing to a knowledgeable and capable sales team.
• Implemented effective sales strategies and promotional campaigns to drive customer engagement and boost sales of wireless devices and fiber internet services.
• Utilized customer feedback to identify areas for improvement in service delivery, resulting in increased customer retention and positive word-of-mouth referrals.
• Maintained up-to-date knowledge of industry trends and competitors, allowing for informed discussions with customers and positioning AT&T as the leading choice for wireless and fiber internet solutions.

• Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
• Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.
• Participated in team meetings where we shared best practices, set goals, addressed challenges, ultimately contributing towards a more cohesive work environment.
• Collaborated with store management to achieve monthly sales targets and goals.
• Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.