Fabiola Gomez
Los Angeles,CA
Summary
Dedicated individual with over 4 years of experience in customer service. A very curious and optimistic employee with the ability to integrate into new work environments. Always ready to learn and excited to gain know and experience in my career.
Overview
5
5
years of professional experience
Work History
Shift Manager
Pot of Cha
07.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Usher. ADA
The Music Center
01.2020 - Current
- Redirecting and giving directions, Crowd control, Greeting guests, Maintained a clean environment, Guest services
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided guests with wheelchair transport from their vehicles to theater in accordance to ADA accommodations
Server
Tutti Frutti
05.2020 - 09.2020
- Greeted guests, Served yogurt and toppings, Opened and closed store, Maintained a clean and sanitized environment, Managed cash register, Shift Leader
Education
Certified EKG Technician Course -
Pasadena Community College
Pasadena, California08.2024
Skills
- Fluent in English and Spanish
- Leadership Skills
- Critical Thinking
- Team Player
- Adaptability
- Problem Solver
- BLS Certified
- Customer Service Trained
Timeline
Shift Manager
Pot of Cha
07.2021 - Current
Server
Tutti Frutti
05.2020 - 09.2020
Usher. ADA
The Music Center
01.2020 - Current
Certified EKG Technician Course -
Pasadena Community College
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