Fabiola Gomez
Planned Parenthood
Corona,CA
2
Languages
5
years of professional experience
Dedicated professional with experience in front desk operations and patient communication. Skilled in streamlining patient intake processes and managing electronic medical records to enhance service delivery and patient satisfaction.
Work History
Medical Receptionist
1 Year 7 Months- Managed electronic health records to ensure accuracy and confidentiality.
- Handled patient scheduling and appointment confirmations efficiently.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Assisted patients with inquiries regarding services and insurance options.
- Processed patient registrations and maintained organized filing systems for easy access.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Receptionist Administrator
1 Year 4 Months- Collaborated with team members to enhance customer service procedures and protocols.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth a smooth workflow.
Medical Interpreter
1 Year 8 Months- Maintained confidentiality and compliance with HIPAA regulations during all interpretation sessions.
- Collaborated with healthcare teams to streamline patient intake processes and enhance service delivery.
- Followed ethical codes to protect confidentiality of patient medical information.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
Education
GED
Skills
Patient registration
Appointment scheduling
Patient communication
Insurance verification
HIPAA compliance
Electronic medical records
EMR EHR
Telephone etiquette
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Receptionist
Planned Parenthood
01.2024 - 08.2025Read More
Receptionist Administrator
Mario's Tree Service
04.2022 - 08.2023Read More
Medical Interpreter
LHI \Medix
05.2020 - 01.2022Read More
Santa Ana
GED
Read More