Fabiola Guevara
Granite Corp.
Roselle Park,NJ
2
Languages
22
years of professional experience
Results-driven bilingual sales, customer service, and operations professional with more than 20 years of experience supporting business growth through exceptional customer service, sales support, administrative management, and relationship building. Proven ability to manage customer accounts, oversee complex transactions, negotiate pricing with vendors, coordinate inventory and operational activities, and maintain accurate business records. Recognized for building client trust, identifying sales opportunities, resolving issues efficiently, and delivering outstanding customer experiences in fast-paced environments. Highly skilled in cash and transaction accuracy, inventory coordination, consultative selling, order management, vendor relations, problem-solving, and team collaboration. Proficient in QuickBooks and Microsoft Office Suite, with a strong commitment to operational excellence, profitability, and customer satisfaction. Fluent in English and Spanish.
Work History
Sales & Customer Service Specialist
3 Years 1 Month- Guided customers in countertop selection and purchasing, enhancing satisfaction and ensuring informed decisions.
- Assisted customers throughout the countertop selection and purchasing process.
- Collaborated with builders and contractors on product selections and project coordination, streamlining decision-making processes.
- Managed Yelp inquiries and responded to new customer requests daily.
- Supported builders and contractors with product selections and project coordination.
- Processed orders and negotiated pricing with vendors.
- Scheduled and coordinated measurement and installation appointments.
- Handled Yelp inquiries by responding to customer questions promptly. and responded to new customer requests daily.
Export Sales Representative
9 Months- Promoted and sold products throughout the Caribbean, Mexico, Central America, and South America.
- Identified and pursued new business opportunities to expand market presence.
- Built and maintained long-term customer relationships, enhancing customer loyalty and retention.
- Assessed customer needs and recommended appropriate products, aligning solutions with customer goals.
- Followed up with customers via phone and email to secure and confirm orders.
- Worked remotely to manage client communications and project coordination.
Export Sales & Office Assistant
9 Years 8 Months- Managed customer orders from initial quote requests through final delivery.
- Sourced competitive pricing and products from vendors and suppliers to enhance order fulfillment.
- Prepared and submitted customer quotations.
- Negotiated favorable pricing and purchasing terms with suppliers to optimize procurement.
- Monitored order status and maintained communication with customers and vendors.
- Coordinated efficient material pickups and deliveries for full containers, ensuring timely shipments.
- Coordinated material pickups and deliveries for full containers.
- Provided administrative and office support for daily operations.
Export Sales Manager
3 Years 6 Months- Supported export department functions to ensure smooth operations.
- Processed quotations, orders, invoices, and payment follow-ups.
- Assisted in developing export product catalog to enhance product visibility.
- Coordinated material pickups and deliveries.
- Supported inside and outside sales representatives with order management and commission processing.
- Coordinated material pickups and deliveries to meet international shipment schedules.
- Supported all functions of the export department.
Purchasing Assistant Manager & Customer Service Representative
2 Years 1 Month- Processed quote requests for inside and outside sales representatives.
- Processed quote requests for inside and outside sales representatives, ensuring timely and accurate responses to support sales efforts.
- Coordinated factory-direct and drop-ship orders.
- Coordinated factory-direct and drop-ship orders, facilitating efficient logistics and delivery for customer satisfaction.
- Obtained pricing from vendors and suppliers for accurate quoting.
- Respond to incoming sales and customer service calls.
- Assisted with processing credit applications and managing vendor communications, streamlining procurement and credit evaluation.
Customer Service Representative
1 Year 1 Month- Resolved policy inquiries and service requests to enhance customer satisfaction.
- Assisted customers with policy inquiries and service requests.
- Addressed concerns regarding policy cancellations to improve customer retention.
- Followed company procedures and customer service standards.
- Tracked performance metrics and daily activity to inform supervisors of service trends.
Education
Bachelor of Science - ESL English
Bachelor of Science - Hotel Tourism Administration
Skills
Customer Service Excellence
Managing Client Relationship
Conflict Resolution
Effective Communication
Active Listening
Multitasking
Detail-oriented
Critical Thinking
Sales Support & Account Management
Client Relationship Management
Export Sales Operations
Adaptability
Administrative Support
QuickBooks
Microsoft Office Suite (Word
Excel
PowerPoint
Outlook)
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Sales & Customer Service Specialist
Granite Corp.
11.2020 - 12.2023Read More
Export Sales Representative
J & W Supply House Inc.
04.2019 - 01.2020Read More
Export Sales & Office Assistant
Global International Sales, Inc.
08.2009 - 04.2019Read More
Export Sales Manager
Century Plumbing
02.2006 - 08.2009Read More
Purchasing Assistant Manager & Customer Service Representative
Barnett Inc.
12.2003 - 01.2006Read More
Customer Service Representative
Allstate Insurance Company
08.2001 - 09.2002Read More
College of DuPage
Bachelor of Science from ESL English
Read More
Universidad San Francisco
Bachelor of Science from Hotel Tourism Administration
Read More