Fabiola Madrid Ruiz
Santa Fe,NM
Summary
- Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. Responsible and honest with specialized knowledge in Customer service and Meeting customer satisfaction.
- Bi-lingual who builds and leads friendly, efficient service teams. Level-headed and composed professional, who maximizes customer sales.
- Reliable worker with exceptional customer service and background in customer satisfaction. Honest and level headed with eleven years of experience in working with heavy machinery and a couple of years of managing.
- Dedicated worker with years of experience combining management and eleven years in customer service expertise in customer satisfaction.
Overview
13
13
years of professional experience
Work History
Receptionist
Lithia Chrysler Dodge Jeep Ram of Santa Fe
11.2024 - Current
- Managed front desk operations, ensuring a welcoming environment for customers.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
- Assisted with scheduling appointments for service and sales departments.
- Maintained accurate records of customer interactions and transactions.
- Coordinated communication between customers and service personnel to enhance satisfaction.
- Processed incoming mail and packages, ensuring timely distribution within the dealership.
- Supported administrative tasks by organizing files and managing office supplies inventory.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assisted Living Caregiver
The Montecito Senior Living
05.2021 - 11.2024
- Provided compassionate care to residents, assisting with daily living activities and promoting overall well-being.
- Administered medication and monitored health conditions, ensuring adherence to prescribed care plans.
- Facilitated social engagement through organized activities, enhancing community participation among residents.
- Maintained accurate documentation of resident care and progress, supporting effective communication with healthcare teams.
- Assisted in mobility support and personal hygiene tasks, fostering independence while ensuring safety.
- Implemented infection control protocols, contributing to a safe and healthy living environment for residents.
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Participated in the development of individualized care plans, addressing specific needs and preferences of each resident.
- Upheld facility policies and procedures, ensuring the highest quality of care was consistently provided.
- Managed medication administration accurately to ensure resident safety and adherence to prescribed regimens.
- Maintained detailed documentation on resident interactions, incidents, and progress towards care plan goals for thorough record-keeping purposes.
- Observed changes in resident behavior or health status, promptly reporting concerns to nursing staff for timely intervention.
- Implemented safe transfer techniques when assisting residents with mobility challenges, reducing the risk of falls or injuries.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Merchandiser
Coca-Cola
03.2022 - 10.2024
- Coordinated product displays to enhance visibility and drive customer engagement.
- Analyzed inventory levels to maintain optimal stock and prevent shortages.
- Implemented visual merchandising standards to align with brand guidelines and improve presentation.
- Collaborated with sales teams to ensure effective product placement in retail environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Laboratory Technician
LabCorp
03.2021 - 10.2023
- Conducted routine laboratory tests following safety protocols and standard operating procedures.
- Maintained laboratory equipment, ensuring proper functionality and adherence to quality standards.
- Documented test results accurately, contributing to reliable data for client reports and analysis.
- Assisted in managing inventory of laboratory supplies, optimizing stock levels for operational efficiency.
- Collaborated with team members to streamline workflow processes and enhance overall productivity.
- Implemented process improvements that reduced turnaround times for testing services by enhancing methodology efficiency.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Completed quality documents and input and saved quality data in appropriate locations.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Oil and Gas Field Supervisor
Sand Revolution
02.2018 - 08.2022
- Oversaw daily operations, ensuring compliance with safety regulations and industry standards.
- Coordinated logistics for equipment and materials, optimizing resource allocation on site.
- Trained and mentored staff in best practices for field operations and safety protocols.
- Implemented process improvements to enhance productivity and reduce operational downtime.
- Conducted regular inspections of equipment, identifying maintenance needs to prevent failures.
- Collaborated with cross-functional teams to streamline workflows and improve communication.
- Managed project timelines, ensuring timely completion of tasks within budget constraints.
- Led a diverse team of technicians and engineers, fostering a collaborative work environment that prioritized safety and productivity.
- Streamlined logistics processes for efficient transportation of materials, personnel, and equipment to remote sites.
- Managed emergency response protocols for onsite incidents, ensuring timely resolution and minimal impact on operations.
- Developed comprehensive risk management plans to mitigate potential hazards in the field environment.
- Improved workforce competency through targeted training programs tailored to individual skill levels and job requirements.
- Coordinated multidisciplinary teams during project execution stages for seamless communication between departments.
- Eliminated unnecessary expenses by regularly reviewing operational budgets and reducing overhead costs where possible.
- Reduced production downtime by proactively identifying potential equipment issues and scheduling preventive maintenance.
- Conducted thorough site inspections to maintain compliance with industry regulations and environmental standards.
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
- Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
- Supervised and coordinated daily workflows and delegated roustabout tasks.
Cashier
Target
04.2017 - 08.2019
- Processed customer transactions efficiently and accurately using POS systems.
- Assisted customers with product inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash management tasks, including balancing registers at shift end.
- Resolved customer complaints effectively, contributing to positive shopping experiences.
- Processed customer transactions efficiently at point-of-sale stations.
- Assisted in maintaining accurate cash registers and balanced daily cash drawers.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure a clean and organized checkout area.
- Managed returns and exchanges while adhering to company policies for customer satisfaction.
- Trained new cashiers on register operations and customer service protocols effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Central Supply Technician
Christus Health
02.2018 - 07.2019
- Assisted in maintaining inventory accuracy through routine checks and updates.
- Learned proper handling and storage procedures for medical supplies.
- Supported team in organizing supply areas for optimal accessibility and efficiency.
- Gained experience in utilizing inventory management software to track supplies.
- Collaborated with staff to ensure timely distribution of essential materials.
- Enhanced team productivity by creating standardized checklists for common tasks such as inventory counts or equipment inspection routines.
- Enhanced patient safety by implementing strict sterilization and decontamination procedures for medical equipment.
Package Handler
FedEx
05.2016 - 10.2017
- Operated material handling equipment to efficiently transport packages within facility.
- Sorted and organized packages for timely delivery, ensuring adherence to safety protocols.
- Collaborated with team members to maintain workflow efficiency during peak periods.
- Assisted in training new package handlers on safety procedures and operational standards.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
Store Manager
Chevron
03.2013 - 09.2017
- Led daily operations to ensure exceptional customer service and efficient workflow.
- Developed and implemented inventory management strategies to optimize product availability.
- Trained and mentored staff on best practices in sales techniques and customer engagement.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
GED -
Aztec Home School
Santa Fe, NM06.2007
Skills
- Organizational skills
- Time management
- Telephone communication
- Data entry
- Verbal and written communication
- Appointment scheduling
- Client relations
- Office administration
- Strategic planning
- Meeting coordination
- Front desk operations
- Phone etiquette
- Professional demeanor
- Microsoft Office certification
- Reliability and punctuality
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Lithia Chrysler Dodge Jeep Ram of Santa Fe
11.2024 - Current
Merchandiser
Coca-Cola
03.2022 - 10.2024
Assisted Living Caregiver
The Montecito Senior Living
05.2021 - 11.2024
Laboratory Technician
LabCorp
03.2021 - 10.2023
Oil and Gas Field Supervisor
Sand Revolution
02.2018 - 08.2022
Central Supply Technician
Christus Health
02.2018 - 07.2019
Cashier
Target
04.2017 - 08.2019
Package Handler
FedEx
05.2016 - 10.2017
Store Manager
Chevron
03.2013 - 09.2017
GED -
Aztec Home School
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