Luca Delorenzis
Santa Rosa,CA
Summary
Dynamic sales professional with a proven track record. Motivated individual with experience in customer service and food oriented environments. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Leveraged interpersonal communication skills to enhance client satisfaction and consistently achieved top performer status. Skilled in utilizing CRM software and various POS systems, demonstrating a blend of technical savvy and exceptional service.
Overview
7
7
years of professional experience
Work History
Sales Representative
Lithia Chrysler Dodge Jeep Ram of Santa Rosa
08.2020 - 09.2023
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Server
Cattleman's Steakhouse
08.2016 - 09.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Los Gatos High School
Los Gatos05-2013
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Complex Problem-Solving
Timeline
Sales Representative
Lithia Chrysler Dodge Jeep Ram of Santa Rosa
08.2020 - 09.2023
Server
Cattleman's Steakhouse
08.2016 - 09.2020
High School Diploma -
Los Gatos High School
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