Fabiola Mora
Colton,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
Work History
Operations Manager
Embry Health
Tempe , AZ
04.2021 - 03.2022
- Managed clinic operations administrative team, Vaccine Program, Phlebotomists, Providers and RNs for compliance requirements
- Interacted with stakeholders during on-site audits and worked with management team to address issues and/or implement corrective actions
- Supervises scheduling of staff in clinic and allocates adequate resources to ensure clinics are efficiently operated
- Project managed to determine resources required (personnel, facilities, equipment, and supplies) for effective administration and operation of clinic services
- Developed budgets for clinic and maintains expenses within target limits; monitors budgets
- Conducted searches and outreach for outside vendor contract services with lower contracts
- Analyzed dashboard data to create efficient daily workflow and implemented goals and new business models for daily practice
- Monitored self and employee compliance with policies, procedures, and Standards of Practice and performs associated actions upon non-compliance
- Established and enforces benchmarks consistent with industry standards and monitors effectiveness
- Owned all aspects of staffing processes: hiring, training, onboarding, off-boarding, and ensuring all have knowledge, resources, and equipment needed to efficiently do their jobs
- Provide process, project, and change management methodologies & principles
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained and guided team members to maintain high productivity and performance metrics.
Program Manager
Team Hope
Pomona , CA
04.2020 - 02.2021
- Responsible for providing direct supervision, support, and direction to unaccompanied children (UC) as part of U.S office of Refugee Resettlement (ORR) operated by Cherokee Federal
- Provided oversight during recreation, meals, relaxing time, and playtime
- Assisted during transition and movement of children during reunification
- Possessed basic knowledge of principles, methods, and procedures for providing full continuum of COVID-19 response services (including case investigation, contact tracing, laboratory testing, immunizations, and general public health practice)
- Provide daily screenings, per protocol
- Gathered clinical information to facilitate assessment of risk of COVID-19 exposure in setting (i.e., temperature screening, supervising self-administered testing, interviewing for signs
- Managed necessary communication between site, district, county public health agencies
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Clinic Team Lead
UMMA Community Clinic
Los Angeles , CA
08.2018 - 03.2020
- Assisted in development of Performance Improvement Plan reports to include achieved goals, opportunities for improvement, statistical data and projections
- Assisted Regional Manager and Physician's Business Manager in development and marketing of new services and referral sources
- Managed complex clinical operation providing primary care and managed care services
- Managed Assuring performance adheres with established quality standards, evidenced based practice guidelines and departmental benchmarks and workflows
- Managed Serves as resource person for clinical staff and management in matters pertaining to Performance Improvement
- Coaching, developing and overall performance management for each staff member
- Participated in home care Performance Improvement Program activities to continuously improve quality of patient care
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Case Management Assistant
Tucson Medical Center
Tucson , AZ
01.2018 - 06.2018
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Attended regularly scheduled case management and staff meetings.
- Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
- Maintained up-to-date and accurate contacts and progress note records.
- Educated potential participants on available services and processes to engage in program.
- Identified service gaps and located needed housing and work placement resources for individuals.
Executive Director Assistant/ Medical Assistant
Cedars Sinai Medical Center
West Los Angeles , CA
11.2013 - 10.2017
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Supported and assisted executive director in management of facility budgets and business practices.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Community Health Worker
Northeast Community Clinic, California Medical Center, Comprehensive Perinatal
Los Angeles , CA
10.2007 - 10.2013
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and implemented training classes to educate team members and community residents.
- Provided complex counseling and identified alternative resources for patient care.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Performed basic diagnostic procedures such as blood pressure screening, breast cancer screening or communicable disease screening
Education
BBA - Business Administration And Management
Santa Monica College
Santa Monica, CA06.2018
Medical Assistant Diploma -
United Education Institute
Huntington Park, CA08.2006
High School Diploma -
Bell High School
Bell CA05.2005
Skills
- MS Office
- Electronic Data Capture
- PMP
- Change management
- User acceptance testing (UAT)
- Clinical areas (utilization management, care management, affordability/total cost of care, compliance)
- Inventory Management
- Budget Development and Management
- Performance Monitoring and Evaluation
- Department Oversight
- Business Leadership
- Logistics Oversight
- Records Organization and Management
- Corporate Partnerships
- Planning and Implementation
- Policy Development and Enforcement
Additional Information
- Certificates and Awards: , Outstanding and Perfect Attendance GPA
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Embry Health
04.2021 - 03.2022
Program Manager
Team Hope
04.2020 - 02.2021
Clinic Team Lead
UMMA Community Clinic
08.2018 - 03.2020
Case Management Assistant
Tucson Medical Center
01.2018 - 06.2018
Executive Director Assistant/ Medical Assistant
Cedars Sinai Medical Center
11.2013 - 10.2017
Community Health Worker
Northeast Community Clinic, California Medical Center, Comprehensive Perinatal
10.2007 - 10.2013
BBA - Business Administration And Management
Santa Monica College
Medical Assistant Diploma -
United Education Institute
High School Diploma -
Bell High School
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