Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kaiyanna Randall

Colton,CA

Summary

Dedicated caregiver with experience at Journeys Community Services, skilled in clear communication and personal care assistance. Proven ability to enhance client well-being through compassionate support and effective crisis intervention. Recognized for maintaining meticulous documentation and fostering strong relationships with clients and families, ensuring a safe and nurturing environment.

Caring healthcare aide with 6 years providing in-home care to over 5 patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Upbeat when entering patients' homes and throughout interactions for professional and personalized care services.

Overview

10
years of professional experience

Work History

CVS Call Center

Call Center Representative
02.2024 - 09.2024

Job overview

  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Identified and resolved discrepancies and errors in customer accounts.

Home Depot

Customer Service Cashier
02.2023 - 09.2024

Job overview

  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Journeys Community Services

Caregiver, Special Needs
10.2024 - 08.2025

Job overview

  • Prepared meals and snacks and fed clients.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Offered support to assist with supervising special needs individuals in home.
  • Completed regular check-ins and progress report for each client.

GardaWorld Security
Rialto, CA

Security Guard
10.2023 - 12.2023

Job overview

  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Completed full building and grounds patrols to spot and investigate concerns.

Chevron
Ontario , California

Gas Station Manager
11.2022 - 07.2023

Job overview

  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Allied Universal Security Services
LOS ANGLES, CA

Security Guard
02.2021 - 12.2021

Job overview

  • Responded quickly to incidents and assessed active situations for security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Wrote detailed reports of all security breaches and investigations.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Investigated suspicious activities and persons to maintain security of premises.

Little Ceasars Pizza
San Bernardino, CA

Customer Service Cashier
07.2015 - 11.2016

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Counted money in drawers at beginning and end of each shift.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Fontana Adult ED
Fontana, CA

GED
07-2015

University Overview

  • Awarded GED
  • 3.3 GPA

Skills

  • Clear communication
  • Compassion and empathy
  • Toileting assistance
  • Daily living assistance
  • Crisis intervention techniques
  • Active listening
  • Time management
  • Safety awareness
  • Personal care assistance
  • Problem-solving
  • Stress management
  • Documentation and reporting
  • Social skills development

Timeline

Caregiver, Special Needs
Journeys Community Services
10.2024 - 08.2025
Call Center Representative
CVS Call Center
02.2024 - 09.2024
Security Guard
GardaWorld Security
10.2023 - 12.2023
Customer Service Cashier
Home Depot
02.2023 - 09.2024
Gas Station Manager
Chevron
11.2022 - 07.2023
Security Guard
Allied Universal Security Services
02.2021 - 12.2021
Customer Service Cashier
Little Ceasars Pizza
07.2015 - 11.2016
Fontana Adult ED
GED

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Kaiyanna Randall