Fabiola Romain
Brooklyn,NY
Summary
To obtain a challenging position in leadership where growth is promising, while cultivating a great work environment, where staff engagement and excellent patient care is the team’s forefront. I added all the bullets I can think of, should I make any adjustments to the objective? Also do you think its time we work on the formatting, or should we continue to work on the verbiage?
Overview
10
10
years of professional experience
Work History
Site Manager
Summit Health/CITY MD
New York City
06.2021 - Current
- Manage the operations of 20 providers, 50 clinical and non-clinical staff, and three practice locations throughout New York City to deliver exceptional patient care and exceed budget metrics
- Assisted in the management of an OBS: surgical techs, nurses, anesthesiologist schedule, as well as the maintenance of medical equipment and inventory of supplies
- Partner with two endoscopy centers to streamline physician utilization, facilitate wRVU goals, and maximize patient collections through revenue cycle oversight
- Collaborate interdepartmentally to develop and implement improvements in front office, clinical, materials management, and financial operations
- Develop staff through coaching, mentoring, and education
- Developed a seamless process for patients undergoing infusion therapies for Chron’s and Ulcerative Colitis indications, while adhering to insurance carrier guidelines
- Collaborate with pharmaceutical companies and their counterparts, providing patients with financial and medical resources to ensure financial relief and prevention of clinical relapse
- Collaborate with call center leadership to maximize provider productivity, patient outreach, and departmental communication
- Train newly hired operations personnel, in company’s compliance policies, processes, as well as company culture, and morale
- Partnering with fellow operations members, providing timely coverage and support to physicians and staff
- Onboarding newly hired and established physicians in the New York City area, ensuring that provider credentialing, medical supplies and staffing are in place at the start of their employment or relocation
- Promotes patient triage and courtesy calls, to ensure and maintain excellent patient care and satisfaction
- Trained and developed staff in obtaining in-house authorizations for procedures and infusions for emergent cases
- Developed and collaborated with lead staff to uphold expectations as it pertains to day to day operations and patient care
- Collaborated with the Revenue Cycle Management team, to ensure that patients’ concerns are met, and claim submissions are aligned with the codes submitted by providers
- Constructed and manage surgical scheduling team, to ensure that patients are knowledgeable of out-of-pocket responsibilities, instructions for procedure preparations, as well as the endoscopy centers’ guidelines.
Administrative Supervisor
Gotham Gastroenterology
01.2020 - 06.2021
- Onboarded, trained, and supervised staff to ensure standardized workflows to increase efficiency and promote positive patient experience
- Revamped X person call center for three sites to meet needs and improve access for patients
- Acted as liaison for business partners, physicians, and practice staff to improve productivity and mitigate operational bottlenecks.
Office Coordinator
Anthony S. Borcich M.D./Midtown Gastroenterology
06.2014 - 01.2020
- Optimized provider practice and surgical schedules to meet annual growth goals of 500+ cases
- Spearheaded transition from paper records to electronic records
- Standardized onboarding process for staff and physicians, reducing credentialing delays
- Supervised clinical and administrative tasks.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NYSkills
- Fluent Haitian Creole, and conversational French
- Proficient in: ZocDoc, CureMD, Klara, Covermymeds, Practice Fusion, ECW, Athena, CAQH, UPIN, Microsoft office Suite, DOMO
Leadership Experience
Successfully onboarded new staff and providers while maintaining staff engagement and ensuring top-notch patient care.
Personal Information
Title: Office Manager
Timeline
Site Manager
Summit Health/CITY MD
06.2021 - Current
Administrative Supervisor
Gotham Gastroenterology
01.2020 - 06.2021
Office Coordinator
Anthony S. Borcich M.D./Midtown Gastroenterology
06.2014 - 01.2020
High School Diploma -
Abraham Lincoln High School