Fabiola Saint Juscard
Miami
Summary
Results-driven Shift Leader with expertise in team leadership and customer satisfaction. Focused on enhancing training programs and efficiently addressing customer concerns. Implements initiatives that align with organizational values and fosters a positive workplace culture. Evaluates operations to ensure safety and execute strategies for achieving goals.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Shift Leader
Chick-fil-A
Miami
11.2019 - Current
- Led team members during peak service hours, optimizing workflow and maintaining efficiency.
- Directed employee efforts to maintain productivity and deliver exemplary customer service.
- Resolved customer concerns promptly, enhancing satisfaction and encouraging repeat business.
- Implemented comprehensive training programs emphasizing food safety and hygiene standards.
- Enforced safety guidelines among staff to prevent accidents and injuries on premises.
Administrative Assistant
Mount Olives Church of God
Miami
01.2018 - 03.2024
- Managed daily office operations and maintained organized filing systems.
- Implemented efficient administrative processes to improve overall workflow.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained inventory of office supplies and ordered replacements as needed.
- Provided customer service support to church members during office hours.
- Supported volunteer coordination efforts for community service initiatives.
Education
Bachelor of Science - Accounting
Maurice Laroche
Haiti08-2015
Skills
- Food safety training
- Workflow optimization
- Operational efficiency
- Team leadership
- Team management
- Employee training
- Customer service
- Client service
- Motivational leadership
- Policy and procedure enforcement
- Problem-solving
Languages
English
Professional
French
Professional
Haitian Creole
Professional
Timeline
Shift Leader
Chick-fil-A
11.2019 - Current
Administrative Assistant
Mount Olives Church of God
01.2018 - 03.2024
Bachelor of Science - Accounting
Maurice Laroche