Allison Eagle
Lewisville
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
21
21
years of professional experience
8024
8024
years of post-secondary education
Work History
Shift Manager
Wingstop
Lewisville
02.2022 - Current
- Supervised team members to ensure efficient operations during busy shifts.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels to maintain product availability and quality control.
- Ensured compliance with health regulations and company policies during operations.
- Helped employees accomplish tasks during peak periods.
Shift Manager
Burger King
Lewisville
08.2019 - 02.2022
- Supervised team members to ensure efficient operations during busy shifts.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels to maintain product availability and quality control.
- Coordinated shift schedules to optimize staff coverage and workflow efficiency.
Shift Manager
McDonald's
Lewisville
08.2016 - 06.2019
- Supervised team members to ensure efficient operations during busy shifts.
- Trained new employees on food safety and customer service standards.
- Handled cash and deposits
- Resolved customer complaints promptly to maintain positive dining experiences.
Shift Manager
McDonald's
Oak Ridge
10.2011 - 06.2014
- Run breakfast and lunch shifts.
- Position employees to provide optimal customer service and fast drive thru times.
- Open and close store as needed.
- Ensure all employees are giving excellent customer service.
- Address and resolve customer complaints.
- Monitor food safety.
- Complete deposits and safe count.
- Train new employees.
- Train existing employees on new procedures and products.
- Monitor food production to ensure minimal waste and low food costs.
- Serve safe certified.
- Ensured compliance with health regulations and company policies during operations.
- Resolved customer complaints promptly to maintain positive dining experiences.
Paralegal Intern
Federal Public Defender's Office
01.2009 - 04.2009
- Organize client files.
- Proofread legal documents.
- Legal research.
- Write case briefs.
Escalation Coordinator
Turner Sports, Inc. & Turner Games Sitel
Oak Ridge
01.2005 - 01.2008
- Review customers' requests for refunds.
- Issue refunds to appropriate accounts.
- Give customers updates on refund requests.
- Review customers' complaints.
- Contact customers and assist in resolving complaints.
- Report reasons for refund requests and complaints.
Education
McDonald's Introduction to Management training course -
McDonald's Corporate Training Center
Knoxville, TN, KodakAssociate of Applied Sciences Degree - Paralegal Studies
Pellissippi State Technical Community College
Knoxville, TNBachelor of Arts Degree - English Literature
University of Tennessee
Knoxville, TNCompleted English Literature courses - English Literature
Pellissippi State Technical Community College
Knoxville, TNSkills
- Leadership skills
- Food preparation
- Food safety
- Customer service skills
- Food safety training
- Customer service
- Cash handling
- Time management
- Problem solving
- Effective communication
Accomplishments
- Pellissippi Honors Scholarship, 1997-2000
- Pellissippi Dean's List, Fall 1997, Fall 1998
- Pellissippi Academic Achievers List, Fall 2007, Spring 2008
- Intro to Management Team Challenge Award, 10/01/12
References
Available upon request.
Timeline
Shift Manager
Wingstop
02.2022 - Current
Shift Manager
Burger King
08.2019 - 02.2022
Shift Manager
McDonald's
08.2016 - 06.2019
Shift Manager
McDonald's
10.2011 - 06.2014
Paralegal Intern
Federal Public Defender's Office
01.2009 - 04.2009
Escalation Coordinator
Turner Sports, Inc. & Turner Games Sitel
01.2005 - 01.2008
McDonald's Introduction to Management training course -
McDonald's Corporate Training Center
Associate of Applied Sciences Degree - Paralegal Studies
Pellissippi State Technical Community College
Bachelor of Arts Degree - English Literature
University of Tennessee
Completed English Literature courses - English Literature
Pellissippi State Technical Community College