Hector Cervantes
Othello,WA
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
15
15
years of professional experience
Work History
Shift Manager
McCain Foods
Othello, WA
01.2011 - Current
- Supervised daily operations and ensured adherence to company policies.
- Trained staff on safety procedures and operational protocols.
- Managed shift schedules and delegated tasks effectively to team members.
- Resolved customer complaints and maintained positive service interactions.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented process improvements to enhance workflow efficiency and productivity.
- Collaborated with management to develop training programs for new hires.
Production Supervisor
McCain Foods
Othello, WA
04.2022 - 07.2024
- Supervised daily production operations to ensure efficient workflow.
- Trained staff on safety protocols and machinery operation.
- Monitored product quality to meet company standards.
- Coordinated with maintenance teams for timely repairs and upkeep.
- Scheduled shifts and assigned tasks based on production needs.
- Conducted regular team meetings to address concerns and updates.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
Production Lead
McCain Foods
Othello, WA
01.2019 - 01.2022
- Coordinated workflow between departments to optimize production efficiency.
- Assisted in scheduling shifts to align with production demands effectively.
- Communicated with management regarding production issues and team performance.
- Ensured safety regulations were followed by all staff members.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
Education
High School Diploma -
Othello High School
Othello, WASkills
- Leadership skills
- Troubleshooting
- Initiative to work independently
- Time management
- Team leadership
- Safety compliance
- Quality control
- Staff training
- Process improvement
- Conflict resolution
- Communication skills
- Inventory management
- Documentation and reporting
- Fluent in English and Spanish
- Good with Microsoft Excel and PowerPoint
- Schedule management
Languages
Spanish
Professional
About myself
- I enjoy being outdoors wether that's camping, fishing or simply spending time with family.
- Volunteering in town on time off to help the community
Timeline
Production Supervisor
McCain Foods
04.2022 - 07.2024
Production Lead
McCain Foods
01.2019 - 01.2022
Shift Manager
McCain Foods
01.2011 - Current
High School Diploma -
Othello High School