Summary
Overview
Work History
Education
Skills
Hobbie
Languages
Timeline
Generic

Fabiola Southards

Saint Peters,MO

Summary

I used to, proven track record in enhancing customer satisfaction and loyalty, notably at Auto Guard & Ultimate Home Protection, by leveraging exceptional verbal communication and active listening skills. Expert in payment arrangements and account management, consistently meeting high-volume demands and exceeding client expectations. Demonstrated ability to multitask and maintain a friendly, positive attitude under pressure, driving significant improvements in client retention and sales.


Focused Translator with highly developed understanding Spanish language and culture. ( I grow in Venezuela) Skilled in quickly and accurately translating written documents and audio recordings. Excitate to start this new journey and help more people.

Overview

9
9
years of professional experience

Work History

Collections Agent

Auto Guard & Ultimate Home Protection
01.2023 - 05.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Event Decorator

Dreams Event Planner
10.2017 - 11.2022
  • Transformed venues into memorable spaces through expertly crafted decorative arrangements.
  • Sourced high-quality materials for cost-effective, visually-appealing decorations.
  • Established a strong reputation for delivering exceptional customer service and exceeding client expectations.
  • Collaborated with clients to understand their vision and deliver tailored event décor solutions.

Sales Agent Representative

Auto Repair Network
01.2015 - 07.2018
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Increased sales and customer satisfaction through personalized servicing.
  • Spoke to customers in native language to increase loyalty and establish relationships. (was in spanish)
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Education

Associate of Arts - Fashion Designer

Instituto Talavera
Maracaibo, Venzuela.
08.2012

Skills

  • Payment Arrangement
  • Calm Under Pressure
  • Active Listening
  • Verbal Communication
  • Account Management
  • Friendly, Positive Attitude
  • Attention to Detail
  • Multitasking
  • Excellent Communication

Hobbie

I love all involved connect with mother nature like camping, hiking, picnics, spend quality time with my family, and help people! Smile :)

Languages

Swahili
Native or Bilingual

Timeline

Collections Agent

Auto Guard & Ultimate Home Protection
01.2023 - 05.2024

Event Decorator

Dreams Event Planner
10.2017 - 11.2022

Sales Agent Representative

Auto Repair Network
01.2015 - 07.2018

Associate of Arts - Fashion Designer

Instituto Talavera
Fabiola Southards