Fabiola Tezen
Riverhead,NY
Summary
Dependable switchboard operator skilled in enhancing communication and improving workflow efficiency. Proven track record in delivering exceptional customer service and supporting team collaboration in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Switchboard Operator
Switchboard
Riverhead, NY
02.2024 - Current
- Operated multi-line phone systems to manage incoming calls efficiently.
- Provided exceptional customer service by addressing inquiries and directing calls accurately.
- Maintained up-to-date knowledge of organizational procedures and staff extensions.
- Assisted with training new staff on switchboard operations and protocols.
Administrative Assistant
Assistance Home Care
Riverhead, NY
03.2024 - 12.2025
- Managed scheduling and coordination of client appointments, ensuring optimal service delivery.
- Assisted in maintaining accurate client records using electronic health record systems.
- Facilitated communication between clients, caregivers, and healthcare professionals to enhance care quality.
- Developed and implemented office organization strategies to improve workflow efficiency.
Restaurant Hostess
Hostest
Riverhead, NY
08.2021 - 11.2023
- Greeted and seated guests, ensuring a welcoming atmosphere and prompt service.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Coordinated with kitchen and waitstaff to enhance guest experience during peak hours.
- Trained new host staff on customer service standards and operational procedures.
Education
High School Diploma -
Riverhead High School
Riverhead, NY06.2021
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Assistance Home Care
03.2024 - 12.2025
Switchboard Operator
Switchboard
02.2024 - Current
Restaurant Hostess
Hostest
08.2021 - 11.2023
High School Diploma -
Riverhead High School