Fabricio FILHO
Worcester,MA
Overview
4
4
years of professional experience
Work History
Universal Banker
M&T Bank
Worcester, MA
04.2025 - 02.2026
- Assisted customers with account inquiries and transactions, ensuring prompt service.
- Processed deposits, withdrawals, and loan payments accurately and efficiently.
- Educated clients on banking products and services to enhance financial literacy.
- Maintained compliance with bank policies and procedures during daily operations.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Shift Leader
Walgreens
Worcester, MA
10.2022 - 04.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on pharmacy procedures and customer service standards.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Implemented process improvements that enhanced employee productivity and service delivery.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Daily cash managing.
Cashier
Dunkin' Donuts
Worcester, MA
09.2021 - 10.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized workspace, adhering to health standards.
- Assisted in training new cashiers on point-of-sale systems and customer interaction protocols.
Education
High School Diploma -
Cepmg Carlos Cunha Filho
BrazilSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Wire transfers
- Loan origination
- Performance tracking
- Banking software navigation
- Debt management
- Teller experience
- New account setup
- Vault Custodian Operations
- Customer service
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Universal Banker
M&T Bank
04.2025 - 02.2026
Shift Leader
Walgreens
10.2022 - 04.2025
Cashier
Dunkin' Donuts
09.2021 - 10.2022
High School Diploma -
Cepmg Carlos Cunha Filho