Fabrizio Serpe
Sayville,NY
Summary
Driven professional with a diverse skill set honed at Stop and Shop Supermarkets, including expert cash handling and bilingual translation abilities. Excelled in enhancing customer loyalty through exceptional service and support, demonstrating unparalleled patience, empathy, and communication skills. Proven track record in improving customer satisfaction and operational efficiency. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Main goal is to pursue a career in law enforcement and gain knowledge in major for criminology in order to give 100% to work ethic
Overview
2
2
years of professional experience
Work History
Cashier/Online Personal Shopper/Translator and Interpreter
Stop and Shop Supermarkets
12.2022 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Review orders before pick-up for accuracy and purchase-by dates.
- Translated documents from Spanish to english
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
Education
No Degree - Law Enforcement/criminology
Connetquot High School
Bohemia, NY06.2028
Skills
- Customer Service
- Customer Assistance
- Work Ethics and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Sales experience
- Customer service expertise
- Written and verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Online Personal Shopper/Translator and Interpreter
Stop and Shop Supermarkets
12.2022 - Current
No Degree - Law Enforcement/criminology
Connetquot High School
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