Accomplished Senior Operations Administrator with a proven track record at United States Army Africa Command, specializing in operational planning and workforce collaboration. Expert in forming strategic relationships and enhancing team training, I have significantly contributed to mission success and operational excellence. Fluent in Spanish, my leadership has fostered cross-functional coordination and optimized processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Operations Administrator
United States Army Africa Command
Camp Lemonnier, Djibouti, Africa
03.2024 - 01.2025
Analyzed data from multiple sources to generate insights into operations performance trends.
Coordinated and directed activities with multinational partners and departments to enhance mission-critical tasks.
Provided leadership, insight, and mentoring to junior soldiers, senior peers, and senior-level directors, supplying knowledge of various mission sets and requirements in a deployed environment, with daily, weekly, and monthly reports.
Delegated work to staff, set priorities, and established directorate goals while exceeding responsibilities above rank.
Formed and sustained strategic relationships with foreign partner forces and the local populace, enhancing the United States' foreign policy in impoverished areas.
State Incentive Manager
Utah Army National Guard
Draper, UT
04.2021 - 02.2024
Reviewed and processed over $18,000,000 in enlistment and retirement incentives for Soldiers across the state.
Reviewed completed work to verify consistency, quality, and conformance with Army Regulations and Policies.
Organized team-building workshops to create a cohesive and collaborative environment.
Enhanced soldier readiness and satisfaction through the development of standard operating procedures to be used as the universal training product throughout the state.
Facilitated multi-organization meetings and workshops to foster collaboration and share best practices, exceeding the standard.
Resolved soldier inquiries and complaints requiring upper-level leadership escalation.
Ensured compliance with regulatory requirements and National Guard Bureau standards/policy.
Education
Bachelor of Science - Banking And Finance
Western Governor's University
Salt Lake City, UT
Skills
Multi-Lingual (Spanish and American Sign Language)
Workforce planning
Operational planning
Incident response
Safety oversight
Logistics oversight
Team Training
Customer relationship management
Cross-functional coordination
Employee development
Delegation
Human resources
Process optimization
Staff supervision
Certification
Fiscal Law Certificate
Basic Leadership Course (U.S. Army)
Incentive Manager Certificate
Accomplishments
Promoted to Sergeant in less than 3 years from enlisting
Joint Service Achievement Medal for Meritorious Service while Deployed to Africa
Recognized for recovery of equipment directly enhancing safety of more than 3,000 Service Members in imminent danger area
Several Nominations for Service Member of the Month