Facely Roames
Kennesaw,GA
Summary
Bilingual (English/Spanish) leader with 15 years of experience in sales, client relationships, and business growth. Proven track record in elevating team performance and driving revenue through strategic coaching and relationship management. Skilled in resolving complex issues and enhancing customer satisfaction in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Pavitiv
Atlanta, Georgia
10.2025 - Current
- Increased regional performance by 15% through coaching and developing sub‑agents, improving accuracy, productivity, and retention.
- Led regional operations, onboarding, and service delivery with a focus on accuracy, confidentiality, and consistent workflow execution.
- Trained merchants and internal teams on systems, compliance, and best practices to strengthen operational effectiveness and regulatory adherence.
- Analyzed accounts to identify trends, risks, and improvement opportunities that supported regional performance and operational efficiency.
- Resolved escalated issues with urgency and professionalism while maintaining detailed documentation to support continuous improvement.
- Supported high‑volume inquiries across phone, email, and remote channels while providing clear guidance and timely resolution.
- Strengthened client relationships through active listening, trust‑building, and consistent follow‑through.
Religious School Educator
Temple Kol Emeth
Marietta, Georgia
07.2023 - Current
- Teach Judaica using engaging lessons that integrate storytelling, crafts, music, movement, and hands‑on activities.
- Design individualized learning materials based on multiple intelligences, ensuring each child can learn through their strengths (visual, kinesthetic, interpersonal, etc.).
- Create a warm, structured classroom environment using positive behavior strategies, emotional awareness, and age‑appropriate classroom management techniques.
- Adapt instruction for diverse learners, including different learning styles, attention needs, and social‑emotional profiles.
- Communicate consistently with families to support student growth and maintain strong relationships.
Licensed Realtor
Atlanta communities
Marietta, Georgia
12.2022 - Current
- Negotiated favorable terms for buyers and sellers, contributing to repeat clients and long‑term relationships.
- Strengthened satisfaction and referral business through clear communication, bilingual support, and consistent follow‑through.
- Managed multiple transactions simultaneously with 100% accuracy in documentation, timelines, and compliance.
- Guided clients through high‑stakes decisions with clarity, empathy, and professionalism.
- Coordinated showings, contracts, timelines, and required documentation to ensure smooth, compliant transactions.
- Served as the escalation point for complex questions, providing calm, informed guidance during time‑sensitive situations.
- Supported high‑volume inquiries across phone, email, and text while maintaining accuracy and professionalism.
Senior Business Consultant
Fiserv (formerly First Data)
Marietta, Georgia
08.2011 - 10.2025
- Delivered business consulting and operational support to merchants and banking partners, addressing complex challenges and improving workflow efficiency.
- Led cross‑functional teams to implement system upgrades, process improvements, and strategic business solutions.
- Analyzed client requirements and developed tailored strategies to enhance operational effectiveness and system adoption.
- Advised clients on new systems, process transitions, and best practices to ensure smooth implementation and optimal outcomes.
- Resolved escalations involving financial transactions, system errors, and account discrepancies with accuracy and urgency.
- Trained merchants on terminal setup, downloads, and system navigation across multiple platforms, demonstrating strong technical adaptability.
- Maintained strict confidentiality and documentation accuracy while managing sensitive financial data across multiple systems.
- Supported revenue growth through solution‑focused conversations, cross‑functional collaboration, and participation in targeted initiatives.
- Mentored junior consultants on project management, documentation standards, and relationship‑building strategies.
- Managed a high‑volume merchant portfolio, improving retention and satisfaction through proactive communication and problem‑solving.
- Achieved Top 10–20 performance ranking by consistently exceeding service expectations and operational goals.
- Supported high‑volume inquiries across phone and email while maintaining accuracy, professionalism, and clear communication.
- Served as the escalation point for complex account issues, providing timely guidance and effective resolution.
- Strengthened client relationships through active listening, clear explanations, and consistent follow‑through.
- Provided bilingual (English/Spanish) support to ensure a clear understanding of tools, statements, and account activity.
Sales Manager
Aaron's Sales and Lease
Frederick, Maryland
11.2006 - 08.2011
- Led daily store operations and supervised a team of 7 associates, ensuring clear expectations, accountability, and consistent performance.
- Improved satisfaction scores by 35%+ and guided the team to achieve 90–100% of monthly goals, positioning the store in the Top 10 in the district.
- Trained and coached new associates — including CSR, MT, and future managers — to strengthen operational consistency and service quality.
- Resolved escalated issues with professionalism and urgency while maintaining accurate documentation and account records.
- Analyzed performance data to identify trends, risks, and improvement opportunities that supported revenue and renewal growth.
- Supported high‑volume in‑person and phone interactions with strong communication, problem‑solving, and follow‑through.
- Contributed to transforming the store into a top performer through strong leadership, coaching, and a team‑focused culture.
Education
Non‑Degree Fellowship in Jewish Education & Pedagogical Practice - Jewish Ed, Pedagogy & Classroom Management
Hebrew College
Newton, MA05-2026
Graduate - Real Estate
Georgia Academy of Real Estate
Atlanta, GA11-2022
Graduate Certificate - Human Rights in The Workplace And HR Management
IIDH (Inter-American Institute of Human Rights)
San Jose, Costa Rica07-2004
Associate of Science - Accounting & Business Administration
Centec
Dominican Republic04-2002
Skills
Team Leadership
Client Relationship Management
Sales Strategy Development
Compliance Expertise
Customer Experience & Contact Center
Negotiation Skills
Revenue Growth & Goal Achievement
Financial Services & Payment Processing Knowledge
Risk Management Assurance
Operations & Process Improvement
Industry Knowledge Across Multiple Sectors
Technical Proficiency
Great attention to detail
Time Management & Prioritization
Fast Learning
Cash Handling & Balancing
Relationship Building
Classroom Management & Positive Behavior Support Lesson Planning & Differentiated Instruction Multiple Intelligences Approach Student Engagement & Creative Activity Design Social‑Emotional Awareness & Support
Accomplishments
- Earned Top Performer and Top 10 Sales Recognition for consistently delivering strong sales and service results.
- Helped position the store in the Top 3 through effective coaching, training, and customer‑focused leadership
- Received 10+ high‑performance awards at Fiserv, including multiple trophies, bonuses, gifts, and recognition events for accuracy, documentation excellence, and client support.
- Selected for company‑sponsored trips, including a Las Vegas recognition event with trophy presentation and leadership activities.
- Recognized for supporting cross‑functional teams, contributing to improved service quality and customer satisfaction
- Maintained 99–100% accuracy in high‑volume responsibilities, earning trust for precision, compliance, and operational reliability.
- Improved overall student behavior and attention through consistent routines, positive reinforcement, and clear classroom expectations.
- Designed lessons using differentiated instruction and the Multiple Intelligences approach to meet diverse learning needs.
- Strengthened student focus and participation through creative activities, movement, storytelling, and hands‑on learning.
- Supported students’ social‑emotional development by using emotional awareness tools and modeling positive communication.
- Built strong relationships with families through consistent communication and updates on student progress.
Languages
- English
- Spanish
Certification
- Real Estate Sales Agent 2022
- Data Entry Operator 2000
- Notary Public Commission — State of Georgia (Active) 2023
Timeline
Regional Sales Manager
Pavitiv
10.2025 - Current
Religious School Educator
Temple Kol Emeth
07.2023 - Current
Licensed Realtor
Atlanta communities
12.2022 - Current
Senior Business Consultant
Fiserv (formerly First Data)
08.2011 - 10.2025
Sales Manager
Aaron's Sales and Lease
11.2006 - 08.2011
Non‑Degree Fellowship in Jewish Education & Pedagogical Practice - Jewish Ed, Pedagogy & Classroom Management
Hebrew College
Graduate - Real Estate
Georgia Academy of Real Estate
Graduate Certificate - Human Rights in The Workplace And HR Management
IIDH (Inter-American Institute of Human Rights)
Associate of Science - Accounting & Business Administration
Centec