Starting at Topgolf July 2017, hired as a busser/food runner here and have since grew within the brand. Was promoted to lead busser then to Bar back perfecting efficiency behind the bar. A year later elevating into a bartender role and grew to become a leader of a edgy and dynamic team. During the pandemic wanting to grow further, became a Team lead and have since then been a driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge. Flexible with upbeat demeanor and commitment to guest satisfaction. Coached Associates on a more efficient work procedure creating a free flowing and a manageable work experience.
Hi, I’m
Fadi El Haj
Manager
Austin,Texas
Summary
Overview
4
years of professional experience
3
years of post-secondary education
2
Languages
Work History
TopGolfAustin , Texas
Hospitality Manager
03.2023 - 08.2023
Job overview
- Scheduled work hours for 143 employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Increased customer service ratings significantly through personable service.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Coached and developed associates to improve soft skills and recovery techniques.
- Motivated and rewarded employees to improve engagement.
- Monitored guest feedback, using to improve service and departmental operations.
- Developed and implemented strategies to uphold safety and security of guests.
- Reworked Department Standards and Training to drive Guest Satisfaction and Revenue.
- Held weekly coaching sessions to promote and drive 5 star experiences for guests.
TopGolfAustin, United States
Team Manager
05.2021 - Current
Job overview
- Coached Associates to obtain more efficient work procedure creating free flowing and manageable work experience.
- Maintained positive guest experience.
- Ensuring associates are on Tee-line which drives higher Overall Satisfaction for our guests.
- Reviewed operations reports to understand numbers and trends. Including personal numbers to understand how Management can drive and improve Guest Satisfaction and Staff Helpfulness. .
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Lead Team meetings on multiple occasions. Including bar cleans.
- Active on our brand social media app including relaying information and recognizing associates to create positive work experience.
- Assisted on bar inventory days.
- Drove performance of staff by creating incentives and positive work atmosphere and giving recognition to fellow associates on Brand Social Media site.
- Scheduled over 40 bar associates for 3 months.
- Led Hiring Events and involved in Back end HR work.
TopgolfAustin, United States
Lead Bartender
10.2019 - Current
Job overview
- Implemented drink prep procedures, significantly reducing wasted stock.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Coached Bar team to have more efficient work flow.
- Followed up with new hires to ensure training procedure was done to standard.
- Served over 200 drinks daily.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
Education
Richardson High SchoolRichardson, TX
High School Diploma
02.2014 - 06.2017
University Overview
Skills
Staff Management
Accomplishments
Accomplishments
Worked on remaking the training manuel for Bartenders at Topgolf.
Created a Side work chart for the Bar team to ensure a sanitary and Presentable Bar.
Back to back associate of the month.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Hospitality Manager
TopGolf
03.2023 - 08.2023
Team Manager
TopGolf
05.2021 - Current
Lead Bartender
Topgolf
10.2019 - Current
Richardson High School
High School Diploma
02.2014 - 06.2017
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