Fadi Alsweis
Oak Forest,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
SP+ A Metropolis Company
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Participate in programs to improve client and customer satisfaction.
- Engage in the development of property level financial and operational goals.
- Participate in programs to improve client and customer satisfaction.
- Engage in the development of property level financial and operational goals.
- Participate in programs to improve client and customer satisfaction.
- Engage in development of property level financial and operational goals.
Store Manager
Bluesomke
08.2021 - 07.2023
- Responsible for resources management
- Maintain proper inventory, and sales management
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
- Manage financial records and budgets
- Deal with customer complaints and queries
- Maximize profitability and productivity
- Setting sales target and reaching sales target
- Report on buying trends, customer needs, profits etc.
Process Guide
Amazon
08.2018 - 08.2021
- Promoted from Stow to Process Guide.
- Adhere to all aspects of safety procedures
- Demonstrated the ability to manage a team of associates and reaching daily goals
- Chosen based on skills to solve problems and the ability to think critically
- Fixing problems with products such as expiration date and damaged items
- Keeping track of product's ASIN sticker, label, and location
- Labeling pallets with correct sticker and location
- Unloading products that are with high demand
- Trained new associates and helped current associates improve their performance
- Deep understanding of shipping and receiving to deliver the customer promise
- Metrics monitoring and feedback to improve associate's performance.
IT Technician
ISM Group LLC
03.2017 - 08.2018
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
IT Support Engineer
ISM Group LLC
04.2016 - 03.2017
- Configured security settings and access permissions for groups or individuals
- Created reports and documented network support activities
- Configured wide area network (WAN) and local area network (LAN) routers for many projects
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Troubleshoot network connectivity problems and provided solutions
- Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion
- Install and configure application software along with various required system files and utilities according to approved specifications standards and procedures.
Education
Bachelor's Degree - Information Technology
University of Chicago (UIC)
Chicago, ILAssociate of Science Degree - Civil Engineering
Moraine Valley Community College
Palo's Hills, ILSkills
- Database Management
- MS Office Proficiency
- Payroll Administration and Timekeeping
- Hardware: iPads, iMacs, Tablets, Desktops, Laptops, Printers, Scanners, and Projectors
- Platforms: Windows, Mac OS X, iOS, Android
- Desktops, Laptops and Mobile Devices
- TCP/IP, Switches and Network Security
- Customer Service
- Team Leadership
- Outstanding Communication Skills
- Multitasking and Organization
- Time, Order and Staff Management
- Recruiting, Hiring and Training Employees
- Performance Monitoring and Evaluation
- Financial Operations Management
- Inventory Oversight
Timeline
Assistant Manager
SP+ A Metropolis Company
08.2023 - Current
Store Manager
Bluesomke
08.2021 - 07.2023
Process Guide
Amazon
08.2018 - 08.2021
IT Technician
ISM Group LLC
03.2017 - 08.2018
IT Support Engineer
ISM Group LLC
04.2016 - 03.2017
Bachelor's Degree - Information Technology
University of Chicago (UIC)
Associate of Science Degree - Civil Engineering
Moraine Valley Community College
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