FADILAH ALLI
Summary
I am a knowledgeable and dedicated customer service professional with extensive experience. I serve as a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success. I'm committed to continuous learning and improving service in a fast-paced environment while maintaining professionalism and a positive attitude.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Trinity Technology Group
04.2022 - Current
- Protect the nation's transportation system
- Operate screening equipment to inspect all luggage for prohibited items.
- Enhance passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
Delivery Driver
Optimal Logistics
09.2021 - 03.2022
- Full inspection on vehicles to insure they are safe to drive.
- Loaded truck and properly secured items to prevent damage for deliveries
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivering each package with care.
Shift Leader
7 Eleven
04.2021 - 09.2021
- Assisted store manager in merchandising products
- Trained new hires on procures and duties.
- Monitored inventory daily
- Made sure all the cash registers were correct at the end of every shift
- Multitasked, while working in small teams
- Assisted customers with any questions they may have had
- Kept the store clean and professional
Security Officer
Jet Way Group
08.2016 - 03.2021
- Verify employee credentials before entering aircraft
- Record data and details on flights
- Probes the aircraft for treacherous items
- Answers any customer inquiries while delivering exceptional customer service
- Trained to deal with customer needs from different nations and cultures
- Exceeds quality standards of service, not only from customers, but from different airlines as well
Education
Security license - 8 & 16 Hour Security Certificate
Skills
- Critical Thinking
- Customer service and communication skill
- Cash Handling
- Security equipment operation
- Dependable and responsible
- Leadership qualities
- Training and coaching
- Empathy and patience
Timeline
Transportation Security Officer
Trinity Technology Group
04.2022 - Current
Delivery Driver
Optimal Logistics
09.2021 - 03.2022
Shift Leader
7 Eleven
04.2021 - 09.2021
Security Officer
Jet Way Group
08.2016 - 03.2021
Security license - 8 & 16 Hour Security Certificate
Similar Profiles
Michael DavyMichael Davy
Lead Transportation Security Officer at Trinity technology groupLead Transportation Security Officer at Trinity technology group
Brian RodriguezBrian Rodriguez
Transportation Security Officer at Trinity Technology GroupTransportation Security Officer at Trinity Technology Group
Daniel IndhalDaniel Indhal
Transportation Security Officer at Trinity Technology GroupTransportation Security Officer at Trinity Technology Group
Julie WenderJulie Wender
Transportation Security Officer at Trinity Technology GroupTransportation Security Officer at Trinity Technology Group
Karen M. LittleKaren M. Little
Homeland Security/Transportation Security Officer (FT) at Transportation Security AdministrationHomeland Security/Transportation Security Officer (FT) at Transportation Security Administration