Fady Awad
Fort Worth,TX
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries.
Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults. Network Technician experienced in LAN/WAN design, installation and management in environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting.
Software and Hardware Troubleshoot and fixed , repairs and maintains computers and servers. extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician Level III
SMS InfoComm
Grapevine, TX
11.2019 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Customer Service
Prospect Airport Services
Euless, TX
12.2018 - 03.2019
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Providing excellent customer service by promptly answering patient inquiries.
- Resolved guest inquiries punctually and politely for professional customer service.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
Education
Bachelor of Science - Technology Education
Department of Education Technology
Egypt .CIA06.2007
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Help Desk Operations
- System Administration
- Network Maintenance
- Remote Support
- Customer Service
- Critical Thinking
- Active Listening
- Customer Relations
Certification
· Maintenance / Computer Information Technology 2012
· Laptop maintenance cycle of 2015
· HIPAA Certificate of Completion
· CompTIA Network+
Additional Information
Ramez Faheem
Title: IT Developer at Ming Wang
Phone: (817) 770-3637
ramezfaheem@gmail.com
Gonzalo Martinez
Title: Engineering Technician SMS InfoComm Corporation
Phone: (817) 360-7008
Stephanie Garrido
Title: Account Manager/Sr Recruiter at VSSI Staffing Services
Phone: (214) 498-8530
sgarrido@vssillc.com
Languages
Arabic
Full Professional
English
Professional Working
Timeline
IT Technician Level III
SMS InfoComm
11.2019 - Current
Customer Service
Prospect Airport Services
12.2018 - 03.2019
Bachelor of Science - Technology Education
Department of Education Technology