Fady Moujir-Serrano
Secaucus,NJ
Summary
Accomplished Service-Technician at Mastec Advanced Technology, adept in bilingual communication and field operations, significantly increased customer satisfaction through efficient problem resolution and effective training of junior technicians. Demonstrated exceptional leadership as a Sales Manager and Field Technician Supervisor, enhancing team performance and safety standards.
Overview
13
13
years of professional experience
Work History
Service-technician
Mastec Advanced Technology
04.2015 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Sales Manager
City 1 Wireless
05.2013 - 04.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Field Technician Supervisor
DirectSat USA
02.2011 - 03.2013
- Consistently exceeded performance metrics by prioritizing tasks effectively and adapting quickly to changing conditions in the field environment.
- Collaborated with other field technicians to resolve complex technical issues.
- Improved customer satisfaction rates with prompt issue resolution and clear communication of technical information.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Education
No Degree - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NYHigh School Diploma -
Fort Hamilton High School
Brooklyn, NY06.2006
Skills
- Bilingual (Fluent Spanish)
- Field Operations
- Workplace Safety
- Training and Development
- Customer Service
- Problem Resolution
- Calm and Professional Under Pressure
- Reliable work ethic
Timeline
Service-technician
Mastec Advanced Technology
04.2015 - Current
Sales Manager
City 1 Wireless
05.2013 - 04.2015
Field Technician Supervisor
DirectSat USA
02.2011 - 03.2013
No Degree - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
High School Diploma -
Fort Hamilton High School
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