Fae Kugler
Broomfield,United States
Summary
I am a dedicated, punctual and versatile person offering over 5 years of experience handling tasks smoothly and efficiently. I adapt well to changing processes, programs and team requirements. I am a very self-motivated professional experienced in both technical and non-technical, fast-paced team environments. I am a well versed relationship building and closing expert. I like to maintain a professional appearance and demeanor and expertly complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Shipt Shopper
Shipt HQ
Westminster, CO
05.2022 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Sales Associate
Nordstrom
La Jolla, CA
10.2019 - 03.2020
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Vans Shoes
San Diego, CA
11.2017 - 12.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Coffee Master
Starbucks
San Diego, CA
07.2015 - 07.2017
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Diploma -
Bonita Vista Senior High School
Chula Vista, CA2014
Skills
- Sales proficiency
- Accurate money handling
- Product knowledge
- Online ordering familiarity
- Decision Making
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Shipt Shopper
Shipt HQ
05.2022 - Current
Sales Associate
Nordstrom
10.2019 - 03.2020
Sales Associate
Vans Shoes
11.2017 - 12.2018
Coffee Master
Starbucks
07.2015 - 07.2017
High School Diploma -
Bonita Vista Senior High School
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